Customer Onboarding Specialist
Customer Onboarding Specialist
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Job Description
About the Job
Our aim is to understand in depth both the needs of the families and the skills of caregivers using our platform.
We strive to address the problems families face with their aging lovedones as well those the caregivers confront when seeking an assignment through technology so as to give patients the opportunity to age gracefully in a familiar environment and caregivers the chance to excel at their jobs.
Join the marta team now!
We are looking for a Caregiver Onboarding Manager to join a young dynamic and highperforming team in Sibiu.
Your Role in our team
Your main responsibility is to contact caregivers that have expressed interest in working under the marta franchise in order to present the product explain the terms and conditions of collaboration and assess their fit with the marta offering. You will:
- Conduct phone calls with platform users to present marta offering and terms and conditions of collaboration (no cold calls)
- Guide interested customers/platform users to build profile so as to achieve maximum benefits from platform
- Respond to online inquiries on various social media platforms
- Resolve issues raised by users quickly and efficiently
- Understand indepth and detail the marta product and terms of collaboration
- Maintain careful detailed and precise records in CRM tool about customer interactions
Your Profile
- Have 2 years experience in a customer service role
- You are an open and communicative person and you enjoy working with people
- You are at ease on the phone and able to present product offering confidently
- You are able to work efficiently and independently
- You speak fluent Romanian and English; knowledge of German is an advantage
- You are familiar with the Google Workspace suite of products and other digital tools (Slack Salesforce etc.
Why marta
We offer you
- A top package: salary meal vouchers private health insurance
- A modern open and comfortable work environment in Sibiu
- The chance to develop professionally in a young dynamic and highperforming tech startup
Employment Type
Full Time
