Assistant Manager - Process Training - Gurgaon - REF64678J
Assistant Manager - Process Training - Gurgaon - REF64678J
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Job Description
- Over 2 years of experience as a process trainer for a cash management process preferably from CAAS.
- Knowledge of collections cash allocation reconciliation process products would be added advantage.
- Be ready to learn the process get trained and certified yourself and become the certified trainer for the account.
- To be able to manage basic stuffs in the classroom and OJTs drive call simulations knowledge assessments and retentions activities.
- Driving BAU practices conducting regular assessments drive process updates completions drive process accuracy by liaison with operations and quality team. Drive soft skills training.
- Training logistics with facility WFM Ops and all other functions.
- Should be knowledgeable on the business/process in customer experience area.
- Should have excellent communication skills and be able to interact with internal stakeholders and clients.
- Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it.
- In depth understanding of training metrics and impact to business metric. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements.
- Be well versed in analysing data and suggesting measures towards improving revenue generation for the function.
- Maintain vertical hygiene and compliances by ensuring reports data and documents are in place
- Promote standardization by creating SOPs across training Standardization.
- Promote behavioural training programs and promote the programs in order to ensure maximum participation.
- Work with the Vertical leads in providing inputs on development areas for projects initiated.
- Provide real time support to teams working on projects.
Qualifications :
Cash Allocation experience is preferred.
Exceptional attention to detail is required.
Experienced with Microsoft Excel.
Effective written and oral communication skills Highly motivated selfstarter with theability to work independently as well as within a team environment.
2 year of invoice and payment reconciling experience (preferably in a Business to Business setting including accounts receivable) preferred.
Open to learning new processes and techniques.
Proven ability to prioritize multiple tasks.
Minimum of high school graduate preferred.
Customer service skills.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
