Group Manager - Operations
Group Manager - Operations
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Job Description
Life & Pensions experience for UK industry should be Compliant as per UK laws preferably with UK CII certifications and detailed understanding of UK regulation
Ensure Service Level metrics are met as defined by the clients/processes
Driving Quality & Efficiency projects brainwaves Agile interventions within the teams
Ensuring that Compliance standards are met as per ISO GDPR and Regulatory guidelines
Customer Centricity Should drive his/her efforts to maximise customer benefits
Build on domain by adding CII certifications required for the role
Embed strong governance framework and build effective controls for the work & demands in scope Adhere to Client/WNS specific policies and compliance regulations
Ability to create an environment and establish the operating principles and values conducive to high performance
Hold regular performance reviews with stakeholders
EWS accuracy Attrition Management Resource planning and recruitment
Identifying avenues of efficiency and quality Improvement to benefit end customer
Work state Management designing and managing team goals and parameters
Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business
Exhibit Business and Decision making skills
Coordination with various teams and departments to support other functions
Strong and effective documentation of Training Quality and Governance Framework
Identification and grooming of potential lead coaches
Assist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goals
Engage in cross functional relationships to ensure delivery. Work with the Human Resources Transformation Quality and the Service Delivery Leader
Achieving satisfactory performance in Voice of Customer surveys
Accurately and timely reporting of CSL/Key MI for external and internal customer
Qualifications :
Graduate and CII Certifications
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
