Computer User Support Specialist Associate-Level

Link Solutions Inc. is seeking a Computer User Support Specialist (AssociateLevel) to join our team in Edgewood MD.

• Must be a US Citizen 
• Requires Secret Clearance
• NonRemote relocation incentive available)

The Computer User Support Specialist (AssociateLevel) will be responsible for collaborating with infrastructure engineers and administrators to maintain and enhance secure systems at the Chemical Biological Center IT Mission Support Center (ITMSC). The ITMSC provides Tier 2 conciergelike IT support to more than three hundred users which encompasses support in various areas of hardware software mobile devices networking (VPN and Citrix) system administration licensing management and printer support.

Become an integral part of a professionally diverse team while working at an industryleading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

• Ensure all issues received via email walkin or assigned by the RNEC during duty hours are responded to via email phone call or deskside support within Service Level Agreements (SLAs).
• Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10 iOS Microsoft Office 365 OneDrive Trellix HBSS and HIPS SharePoint and Microsoft Active Directory.
• Install new computers and the relocation of computers within locations as provided. Install all computer hardware and software to ensure the user is fully functional and operational without errors and preserve the users data to be transferred to the new PC.
• Monitor compliance with information management policies during account verification and management within the Army Training Certified Tracking System.
• Update and maintain the current approved Microsoft Windows OS images and provide feedback software and configuration changes to the RCC and NEC imaging teams.
• Diagnose and repair hardware and softwarerelated issues for computers network printers and scanners and mobile devices across unclassified and classified environments.
• Develop test and implement new software and patches before release to the general user base.
• Provide elevated quality service and support for the missioncritical systems and VIP end users.
• Perform technical functions such as system analysis user and server account creation tracking group policy management scripting and accounts management.
• Facilitate and set up video teleconference events for end users through CISCO and Microsoft Teamsbased systems.
• Provide updates to the team management and users regarding the status of current video teleconference events.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.

Shift:

Service Desk coverage consists of opening or closing shifts scheduled between the hours of 7:00 am to 5:00 pm Monday through Friday except for Federal Holidays and inclement weather and site closures.

Qualifications :

• US Citizen
• Ability to obtain and maintain a DoD Secret Clearance (will sponsor the right candidate). 
• IAT Level I Certification (CompTIA A Security CE CCNA Security) equivalent or higher. 
• Must have one 1 year or more of IT Help Desk or customer service directly related experience.
• Computing Environment (CE) certification within 6 months of hire (i.e. Microsoft IT Certified Professional (ex. Windows 10 or 11 (can be companyprovided).

Preferred:

• Active Secret Clearance.
• Bachelors Degree in Computer Science Information Systems or a related field with a comprehensive understanding of computer science concepts
• IAT Level II Certification (CompTIA Security CE CCNA Security Training CySA GICSP GSEC) equivalent or higher.
• Experience working in a Department of Defense (DoD) environment.
• Experience with Citrix Dameware Active Directory Windows 7 10 & 11 Microsoft Office 365 iPhone and remote desktop (Citrix)
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.
• Able to multitask prioritize and manage time efficiently.

Security Clearance:

• DOD Security Clearance is required (SecretLevel minimum). 
• A DOD Interim Security Clearance (SecretLevel minimum) is accepted until full DOD Security Clearance has been granted.
• Background Investigation Requirement: National Agency Check with Local Agency and Credit Checks (ANACI).
• Applicants selected will be subject to a security investigation and will need to meet eligibility requirements for access to classified information.

Physical Requirements:

Work may involve sitting or standing for extended periods. The position may require typing and reading from a computer screen. Must have enough mobility including but not limited to bending reaching and kneeling to complete daily duties in a timely and efficient manner. This may include lifting weight up to thirty 30 pounds as necessary.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information :

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision companypaid long and shortterm disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.

Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the EVerify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Fulltime