Senior Operations Manager - 12 month FTC
Senior Operations Manager - 12 month FTC
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Job Description
This hybrid role offers a great balance of home and office working. Youll typically spend 4 days a week onsite or attending various meeting locations.
As the UKs largest fibreonly network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.
What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!
Joining us as a Senior Operations Manager 12m FTC
As a Senior Operations Manager within our FieldBased Service function youll play a critical role in ensuring highquality customer installations across our full fibre network (FFN) with customer satisfaction at the heart of everything we do. Youll lead operational excellence across all live cities maintaining the highest standards of safety quality and performance while managing supplier relationships installation governance and financial oversight. Health and safety will be your number one priority ensuring seamless service delivery and operational success.
Youll receive a salary of up to 70000 a car allowance a performance related bonus and a range of benefits to support you across your financial physical and mental wellbeing.
This is some of what you can expect to be doing:
- Lead and manage direct and indirect teams to deliver operational excellence ensuring safety and quality remain the top priorities
- Oversee installation partners to achieve a 97.5 Right First Time (RFT) target and maintain consistent operational performance
- Manage repair and maintenance activities to minimise downtime and optimise network reliability
- Conduct and govern audits across installations PIA and fibre exchanges to ensure compliance and quality
- Drive contract governance with suppliers ensuring adherence to SLAs mitigating risks and identifying costsaving opportunities
- Manage significant budgets overseeing costs effectively across direct labour suppliers and overtime spend
What youll bring to the role
Strong leadership and operational management skills with the ability to drive high performance. Youll also have:
- Proven experience managing teams and supplier relationships in a fastpaced environment
- Strong problemsolving and analytical skills to manage complex operational challenges
- Excellent communication and stakeholder management abilities
- Experience in project/programme management with a focus on continuous improvement
Diversity Inclusion & Belonging
Were a Times Top 50 Employer for Gender Equality. Were endorsed by WORK180 and were a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and were a Disability Confident Employer. Working together with our Employee Networks were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.
Qualifications :
- Valid UK driving licence
- Knowledge of fibre optic networks and PIA standards (desirable)
- Proficiency in MS Office and CRM systems (Salesforce preferred)
Additional Information :
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
