Manager Creative Content Strategist Technical Writer
Manager Creative Content Strategist Technical Writer
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Salary Not Disclosed
1 Vacancy
Job Description
Walmart Marketplaces Seller Education team is looking for a seasoned learning and development Content Manager/Writer to oversee our technical content across various platforms.
In this role you will be responsible for putting together a comprehensive strategy for our API instructional content and creating clear concise and accurate guides video tutorials and manuals to cater to both technical and nontechnical audiences of Marketplace sellers and solution providers. You will work closely with GTM Marketing Ops Product Business Engineering and stakeholders from other teams to translate complex technical concepts into userfriendly content aligning the content strategy to the business objectives and initiatives.
The ideal candidate is detailoriented and passionate about producing engaging instructional content that can proficiently train our fastgrowing Marketplace seller community on various Walmart solutions and tools.
Youll sweep us off our feet if youre:
Strategic visionary and adept at writing
Have experience producing engaging technical content for API solutions
Experienced in scriptwriting and instructional design
Solutionoriented with a keen eye for detail
Effective leader capable of providing guidance to other content creators and agencies
Organized and disciplined with the ability to manage multiple projects concurrently
Skilled in simplifying complex subjects through easytofollow tutorials and guides
Adept at learning new digital tools and solutions swiftly
Driven by challenges and ready to engage at Fortune 1 scale
Key responsibilities:
Content strategy Collaborate with the Senior Manager of Seller Education to shape the API content strategy and vision for future guides tutorials and learning paths. Develop API content style guides and best practices to ensure content consistency.
Collaboration Create crossfunctional partnerships and work with subject matter experts to develop produce and deliver training resources tailored for our developer & API audiences.
Educational content production Plan and produce toptier educational resources and content experiences for sellers including videos release notes virtual events mobile app content and more. Support new product releases with engaging educational content for Marketplace Learn and Seller Academy.
Content setup and maintenance Setup API content in ContentStack and maintain a library of technical assets.
Content audit and research Audit content regularly to maintain its accuracy/relevancy conduct indepth research to identify content gaps and thoroughly understand the products solutions and processes that you will be writing about.
Content optimization: Measure the effectiveness of the API content and drive ongoing optimization to increase seller engagement. Implement best practices for SEO to ensure content is discoverable and drives traffic to our platforms.
Operational excellence Establish a scalable and repeatable process for creating and maintaining training resources. Partner with the Marketing Ops Manager to handle the intake process and project prioritization.
Qualifications :
Minimum Qualifications
Bachelors degree in education instructional design communications English or a related field
Two years of editorial content management or related experience
Four years of copywriting experience preferably in technical writing developer education and technical instruction
Strong understanding of software development processes and technical concepts
Experience with APIs or written API documentation must be able to submit API writing samples
Preferred Qualifications:
Proven ability to learn processes and platforms quickly
Excellent verbal and written communication skills
Selfstarter with a passion for processes and technical tools
Collaborative work ethic as a partnership with stakeholders at all levels is key
Ability to adapt quickly in an often ambiguous and fluid environment
Experience in creating multimedia content (videos infographics) to complement technical documentation
Understanding of SEO principles and how to apply them to technical writing
Experience with managing and publishing content on YouTube and Vimeo is a plus
Experience with scriptwriting and editing is a plus
Experience with CMS (ContentStack is preferred)
This job description reflects the general nature and level of work performed in this role. It is not intended to be a comprehensive list of all duties responsibilities and qualifications required for employees in this position. The full job description will be provided during the hiring process.
Additional Information :
At Walmart we offer competitive pay as well as performancebased bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and companypaid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include shortterm and longterm disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.
You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.
For information about PTO see https://one.walmart/notices.
Live Better U is a Walmartpaid education benefit program for fulltime and parttime associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and shortform certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see One.Walmart.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
