Dutch-speaking Service Desk Technician
Dutch-speaking Service Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Dutchspeaking Service Desk Technician (Onsite/Hybrid in Budapest Hungary)
Location: Budapest Hungary (Onsite/Hybrid)
Job Type: Fulltime
Salary: Competitive salary benefits
About Us: We are a global technology company dedicated to delivering exceptional IT services and solutions to businesses worldwide. We are seeking a Dutchspeaking Service Desk Technician to join our support team in Budapest. If you have a passion for technology troubleshooting and customer service this is the perfect opportunity for you. You will play a critical role in providing technical support to our clients while contributing to the success of the business.
Key Responsibilities:
- Provide technical assistance to Dutchspeaking users via phone email and chat resolving their ITrelated issues in a timely and efficient manner.
- Diagnose hardware software and networking issues offering solutions to minimize downtime for users.
- Assist in troubleshooting and resolving IT incidents including system failures software errors and network connectivity issues.
- Log track and manage all service desk tickets ensuring that all issues are documented and resolved in accordance with company processes.
- Escalate unresolved technical issues to higherlevel support teams and ensure continuous followup until resolution.
- Provide guidance and support for clients on IT systems and applications ensuring users have the tools and knowledge needed to resolve issues independently.
- Collaborate with other IT teams to identify and resolve recurring technical issues and improve service delivery.
- Ensure a high level of customer satisfaction by maintaining clear communication and offering proactive solutions.
- Stay updated on company products IT policies and emerging technologies to provide accurate and uptodate support.
Requirements:
- Fluent in Dutch (both written and spoken); proficiency in English is required.
- Previous experience in IT support helpdesk or a service desk technician role is preferred.
- Strong knowledge of IT hardware software and networking with the ability to diagnose and resolve technical issues.
- Excellent problemsolving abilities and the ability to troubleshoot complex technical issues under pressure.
- Strong communication skills with the ability to explain technical issues to nontechnical users in a clear and friendly manner.
- Ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
- Familiarity with IT service management software and ticketing systems is a plus.
- Customeroriented mindset with a commitment to delivering highquality support.
Benefits:
- Competitive salary with a comprehensive benefits package.
- Hybrid work model with flexibility to work remotely and in the office.
- Health insurance and wellness support.
- Career growth and professional development opportunities.
- Work in a supportive collaborative environment with a global team.
- Access to training resources to enhance your technical skills.
- Dynamic office environment in the heart of Budapest.
Employment Type
Full Time
