Italian Speaking Client Service Specialist
Italian Speaking Client Service Specialist
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Job Description
Job Title: Client Service Specialist (Onsite in Lisbon)
Location: Lisbon Portugal (Onsite)
Job Type: Fulltime
Salary: Attractive salary benefits
About the Company: We are a leading global company committed to providing outstanding client services. We are seeking a highly motivated and customerfocused Client Service Specialist to join our team in Lisbon. If you are passionate about delivering excellent service and have the ability to manage client needs effectively this is the perfect opportunity for you!
Key Responsibilities:
- Serve as the first point of contact for clients ensuring all queries and concerns are addressed promptly and professionally.
- Provide highquality service to clients through various communication channels (phone email chat etc..
- Build and maintain strong relationships with clients understanding their needs and ensuring satisfaction.
- Assist clients with troubleshooting product guidance and resolving servicerelated issues.
- Monitor and follow up on client issues to ensure timely resolution and closure.
- Maintain comprehensive records of client interactions issues and resolutions using the companys CRM system.
- Collaborate with internal teams to improve the client experience and address service gaps.
- Handle client feedback escalations and ensure continuous improvement in service delivery.
- Meet performance goals including response times client satisfaction and issue resolution efficiency.
Requirements:
- Fluent in Italian (both written and spoken); proficiency in English is an advantage.
- Prior experience in a customer service clientfacing or support role is desirable.
- Strong communication skills with the ability to articulate information clearly and effectively.
- Strong problemsolving and critical thinking skills with a focus on finding solutions.
- Comfortable working in a fastpaced and dynamic environment.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage competing priorities effectively.
- A customercentric attitude with a passion for providing outstanding service.
- Proficiency with common office software (MS Office Suite CRM tools etc..
Benefits:
- Competitive salary with performancebased incentives.
- Health insurance and wellness benefits.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
- Modern office located in Lisbon.
- Work in an international and dynamic team culture.
Employment Type
Full Time
