Cybersource Consultant
Cybersource Consultant
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1 Vacancy
Job Description
Job Title: CyberSource Consultant
Location: Johannesburg
Overview: We are seeking an experienced CyberSource Consultant to support a growing Cybersource / ValueAdded Services (VAS) business for a partner/bank. This role requires a dedicated resource who will provide merchant onboarding and integration support ensuring a seamless experience for our partner and their clients.
Key Responsibilities:
- Technical Support and Issue Resolution:
- Provide firstline support for any basic technical issues that arise.
- Raise project requests for new features that need to be enabled or are required for compliance with mandates.
- Support the resolution of technical issues by raising tickets with the support team and prioritizing their resolution.
- Implementation and Integration:
- Assist with the implementation and integration activities for large merchants Payment Facilitators and Payment Service Providers (PSPs).
- Support testing of new features such as Apple Pay Network Tokenization and other emerging technologies.
- Provide configuration and enablement support on the CyberSource platform.
- Client Support and Training:
- Offer ongoing support throughout the project lifecycle from preimplementation to postimplementation.
- Conduct product training sessions for merchants and PSPs to ensure they are wellversed in using the CyberSource platform.
- Provide support while pitching the CyberSource gateway to new customers including presentation upsell and presales activities.
- Strategic Advisory:
- Suggest new solutions that could be beneficial for the partner and their customers.
- Manage merchant API implementations and MID onboarding processes.
- Handle prioritization with schemes and issuers on declines and ensure mandate and compliance management.
Qualifications:
- Proven experience as a Client Success Manager Technical Account Manager or similar role with a focus on CyberSource/Acceptance products.
- Strong technical background with experience in merchant API implementation and integration.
- Excellent presentation and communication skills with the ability to upsell and conduct presales activities.
- Indepth knowledge of the CyberSource platform including configuration enablement and product training.
- Ability to manage multiple projects and priorities ensuring timely and effective support for partners and clients.
- Strong problemsolving skills and the ability to resolve technical issues efficiently.
Preferred Skills:
- Experience with payment gateways payment facilitators and PSPs.
- Familiarity with emerging payment technologies such as Apple Pay and Network Tokenization.
- Knowledge of mandate and compliance management within the payment industry.
Additional Information:
- The bank is looking for a permanent staff member; however we would like to first proceed with a 12month period to evaluate the performance of this approach. After 12 months we will decide on the way forward.
Employment Type
Full Time
