Senior Business Travel Consultant
Senior Business Travel Consultant
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Job Description
Position: Senior Business Travel Consultant
Location: remote Portugal or hybrid Lisbon (candidates discretion)
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Provide highquality support to customers through various channels including chat calls and emails.
- Keep uptodate with relevant information on service providers destinations and systems.
- Assess customer needs urgency and preferences quickly and effectively.
- Handle bookings for accommodations transportation and travel services accurately.
- Assist customers with selfservice options on the platform or app.
- Respond in a timely manner adhering to service level agreements (SLAs).
- Ensure compliance with company and customer policies maintaining global standards.
- Provide feedback to stakeholders on progress towards goals and key processes.
- Participate in team discussions regarding products service providers and industry trends.
- Stay informed about industry best practices and trends.
- Maintain regular attendance complete required training and meet performance expectations.
REQUIREMENTS:
- Native/fluent in English (C1 both oral and written.
- 5 years in a travel consultant role with expertise in bookings for air rail and accommodations
- 3 years of experience using GDS (Sabre Amadeus or Galileo) both required.
- Additional language skills in French German Spanish or Italian are an advantage.
- Experience in contact center or customerfacing roles.
- Proficient in using tools such as Gmail Zendesk Slack and Salesforce.
- Flexible to work rotating shifts Monday to Sunday between 7 AM and 11 PM.
- Strong multitasking abilities quick problemsolving skills and the ability to work independently to resolve issues.
- Empathetic professional with excellent verbal and written communication skills.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans dental and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: https://www.careerspage/toptalent2
Job description (till added to TT): https://www.linkedin/jobs/view//
Location: remote Portugal or hybrid Lisbon (candidate can chose at their discretion)
Start dates: May 26th and June 16th
Salary range (depending on GDS test score & experience): from 26500 EUR (score 48 to 32000 EUR (score 86
Relocation support: no relocation support provided (in any shape or form)
Interview process:
Submission
If deemed suitable by the client tests sent to the candidate
If they obtain the required result they are invited for HR interview
Followed by HM interview
Decision.
Additional notes:
English assessment where they need to score 6.9 or above in writing and speaking
GDS assessment they need to score minimum 48 points
Must have experience: previous experience of at least 3 years as a Travel Consultant covering air rail and hotel bookings; 3 years with GDS (Sabre Amadeus or Galileo) Both mandatory
Employment Type
Full Time
