French Speaking Junior Customer Support
French Speaking Junior Customer Support
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Job Description
About the Role
We are looking for a Frenchspeaking Customer Support Representative to join our team in Budapest. In this role you will be the first point of contact for customers providing assistance with inquiries troubleshooting issues and ensuring an excellent customer experience. This is an onsite position ideal for someone looking to work in an international and dynamic environment.
Key Responsibilities:
- Handle incoming inquiries from Frenchspeaking customers via phone email and chat.
- Provide product and service support resolving customer issues efficiently.
- Assist customers with account management billing and troubleshooting.
- Maintain accurate customer records and ensure timely followups.
- Collaborate with internal teams to escalate and resolve complex issues.
- Adhere to company policies servicelevel agreements and quality standards.
Requirements:
Fluent in French (C1/C2 level)
Fluent in English (B2 or higher)
Previous experience in customer service is a plus but not mandatory
Strong problemsolving skills and ability to multitask
Excellent communication skills and customerfocused approach
Ability to work in rotational shifts
What We Offer:
Competitive salary and performancebased bonuses
Private health insurance
Paid training and career development opportunities
Friendly and multicultural work environment
Modern office in Budapest with great facilities
Employment Type
Full Time
