Service Operations Manager

Service Operations Manager

Rancho Cordova CA

Must be a US Citizen or Green Card holder.

Regional Service Operations Manager Northern California

Job Summary:

• The Regional Service Operations Manager (RSOM) is responsible for overseeing the daytoday operations performance and safety of the service department within the designated region.
• This role ensures the service team operates efficiently delivering highquality service and equipment setup for customers.
• The RSOM manages the shop foreman service and setup technicians drivers service writers and warehouse personnel ensuring seamless coordination of new equipment delivery customer service and repair work.
• The position reports to the Regional General Manager and works closely with internal departments to achieve company goals.

Key Responsibilities:

• Lead and manage all service personnel within the region ensuring productivity safety and quality performance.
• Oversee equipment setup service and repairs to ensure work is completed accurately and efficiently.
• Coordinate with sales and customer service teams to prioritize equipment setup and service requests.
• Monitor daily financial performance set annual goals and drive business decisions based on performance metrics.
• Ensure all warranty claims technical assistance requests and service bulletins are handled promptly and accurately.
• Provide clear and professional communication with customers regarding service issues repairs and delivery schedules.
• Facilitate ongoing training and development for the service team to improve skill sets and performance.
• Ensure compliance with local state and federal safety standards and maintain a safe work environment.
• Collaborate with leadership on recruiting training and retaining service personnel.
• Conduct regular performance evaluations and manage timeoff requests and payroll approvals for service team members.
• Manage the service departments inventory tools and vehicles to maintain operational efficiency.
• Participate in offsite training customer outreach events and field days to foster strong customer relationships.
• Travel to satellite locations as needed to support operations and maintain strong team engagement.

Qualifications:

• High school diploma or equivalent; advanced education or technical training in mechanical repair diesel engines or hydraulics is a plus.
• Minimum of 5 years of experience in a management or leadership role preferably in a service or operations capacity.
• Strong communication skills both written and verbal with a high level of professionalism.
• Ability to read and interpret financial data to drive business decisions.
• Proven ability to lead motivate and develop a highperforming team.
• Working knowledge of repair processes equipment setup and service management practices.
• Proficiency with computer systems and software for scheduling reporting and service coordination.
• Valid drivers license with a clean motor vehicle record.

Preferred Experience:

• Previous experience as a Service Manager Operations Manager or similar role.
• Familiarity with warranty claims technical assistance processes and service bulletin management.
• Background in mechanical repair diesel engine maintenance or related fields is beneficial.

Work Environment:

• This position requires onsite presence at a facility a minimum of four days per week with travel as needed for training customer support and field events.
• Ability to work in a fastpaced teamoriented environment with a focus on safety and customer satisfaction.

Required Knowledge Skills and Abilities: (Companies ATS Questions):

1. Do you have 5 years of management experience specifically leading a mechanical or technician team or service team

2. Do you have experience as a Service Manager is strongly preferred

3. Do you have experience in gas/diesel engine maintenance repair electronics and hydraulics is ideal.

4. Do you have experience using business systems like Acumatica or other ERPs

5. Do you have clean motor vehicle record (for insurance purposes).

6. Do you have valid drivers license with a clean motor vehicle record.

7. Must be a US Citizen or Green Card holder.