Report Specialist
Report Specialist
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1 Vacancy
Job Description
Report Specialists support our Telephonic Triage service by processing calls and generating reports from supervisors or
injured workers that do not require injury triage yet fulfill client reporting requirements.
Essential Duties and Responsibilities:
Gathers information from injured workers or Supervisors and enters pertinent data into proprietary
software to populate reports which fulfill our client specific requirements for reporting.
Immediately transfers injury calls to a Triage Nurse that were routed to him or her in error.
Assists injury triage staff with data related questions as needed to process client reporting needs.
Answer customer service calls and process nontriage client requests as needed relating to procedural
and insurance questions.
Assist with data entry into Medfiles/Afkam system as necessary
Must effectively and appropriately assist clients with problem solving any issues associated with their use
of Medcor Injury Triage services.
Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone
system.
Follows HIPAA Compliance Policies to protect the confidentiality of information.
Responsible for projects and duties delegated by the Operations Director or Manager
- At least 1year BPO experience (particularly customer service exposure handled voice accounts)
- Excellent communication skills
- Preferred: Candidates who handled medical/healthcare voice accounts
Employment Type
Full Time
