CSSales Associate
CSSales Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hybrid
The responsibilities and functions include:
- Handle escalations from internal team members and customers dealing with them in an urgent but calm manner in Humbles personality and superb service
- Streamline document and improve team processes
- Reaching target metrics for response times & resolution times act with urgency
- Participate in process mapping for Operations SOPs where CX is involved
- Understand & grow with the companys features customer policies and guidelines
- Respond to customers inquiries & concerns within the SLA
- Interact with customers via chat email and calls and maintain 5* quality and SLAs
- Learn and understand the companys features FAQs customer policies and guidelines
- Educate customers on what we are all about and how it works
We hope youre good at:
- Startups fastpaced environments
- Rolling up your sleeves and working in a very small team at first building as we grow
- Solid analytical and decisionmaking skills
- Quality communicator strong English writing and speaking skills
- Understanding customer journey and its pain points to urgently attend to their concerns questions and queries
Employment Type
Full Time
