Service Desk Trainer
Service Desk Trainer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Responsible for conducting process training to new hires and evaluate their performance based on their
competencies.
Deliver Product and Process Trainings
Take up new hire Training batches
Maintain attrition and throughput as per process guidelines
Coach and counsel whereever needed
Document Training reports and trackers
Conduct Pre & Post assessment to identify any red flags (if any)
Provide feedback to specific areas of opportunity
Coach associates on DSAT with a clear understanding of process requirement
Generate and maintain regular reports
Understand process requirement
Conduct regular audits to check training effectiveness
Conduct Recursive Training based on the Training Need Identification/Analysis received from
Operations/Quality
Act as a focal point for the Knowledge Base Management process within assigned account enforcing best
practices.
Responsible for ITIL processes/responsibilities falling under the training function
Requirements:
Preferred: Candidate must possess at least a Bachelors/College Degree any field.
At least 2 year(s) of working experience in the related field is required for this position.
Experience in handling a Technical Support Service Desk and Customer Service training facilitation
including preprocess.
Excellent written and verbal communication skills
Must possess good presentation skills
Employment Type
Full Time
