TECHNICAL SUPPORT TEAM LEAD
TECHNICAL SUPPORT TEAM LEAD
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Qualifications:
- Bachelors/College Degree in Computer Science/Information Technology or equivalent.
- Minimum 3 years experience specializing in managing Technical Support or equivalent.
- Minimum 5 years experience with Hardware/Software troubleshooting especially on Microsoft Products.
- Deeper understanding of Desktop Engineering tools and methodologies.
- Basic understanding or experience in SCCM MECM preferred.
- CCNA and/or MCP certification.
- ITIL Service Delivery qualification is highly appreciated.
- Deep knowledge of desktop OS (Windows and Mac) GPO and security settings.
- Minimum 3 years working experience for rollout of minimum 200 desktops in an enterprise setup.
- Working knowledge of network and server work.
- Excellent communication and interpersonal skills both written and verbal.
- Experience with ticketing systems CCTV door access PC and laptop troubleshooting.
- Strong customer service focus.
Responsibilities:
- Encourage team members and communicate business goals.
- Oversee daily operations in the absence of the manager.
- Monitor team performance and report on metrics.
- Seek alternatives and think outside the box to resolve issues.
- Work as a team member and individual adaptable to changes.
- Basic scripting and programming for automations.
- Knowledgeable on Desktop Engineering is a plus.
- Manage the use of agreed tools and methods to resolve user problems.
- Define and monitor compliance with processes for setup and installation of hardware software applications peripherals and other ICTbased systems.
- Escalate performance issues to minimize adverse impact on business continuity.
- Report against performance metrics to enhance business performance and efficiency.
Employment Type
Full Time
