Trainer
Trainer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements & Qualifications:
- At least 1 year of Training experience in the related field is required for this position (experience with healthcare account is highly preferred but not required)
- Should have experience in a Healthcare program in a BPO setting.
- Excellent written and verbal communication skills
- Must possess good presentation skills
- Excellent organizational and planning skills
- Good understanding of Group Dynamics (diversity)
- Analytic and Results Oriented
- Amenable to work onsite in Eastwood Libis Quezon City for shifting schedule.
Duties & Responsibilities:
- Responsible for conducting preprocess and process training to new hires and evaluate their performance based on their competencies
- Deliver and facilitate PreProcess and Process Trainings
- Take up new hire Training batches
- Maintain attrition and throughput as per process guidelines
- Coach and counsel whereever needed
- Document Training reports and trackers
- Conduct Pre & Post assessment to identify any red flags (if any)
- Provide feedback to specific areas of opportunity
- Provides Training Needs Analysis
- Coach associates on DSAT with a clear understanding of process requirement
- Generate and maintain regular reports
- Understand process requirement
- Conduct regular audits to check training effectiveness
- Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
- Helps in creating training modules/curriculum
- Other tasks that may be required/assigned by the supervisor/manager as required by the business
Employment Type
Full Time
