Call Center Agent in Iloilo
Call Center Agent in Iloilo
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ Staffing Solutions urgently needs call center agents for its Iloilo site this December. What follows is an overthephone interview beginning on weekdays except for holidays. If you are not able to answer the call a followup text will be sent with a number ending in 763 and/or a followup email will be sent through to check your availability.
QUALIFICATIONS:
Has excellent communication and interpersonal skills
Must be conversant in English
Willing to work in shifting schedules weekends and holidays
HS Graduate or SHS Graduate (at the very least) with or without BPO experience
Willing to work onsite in Iloilo City
The competitive salary and benefits packages will be discussed in detail by the client.
Signing bonus is up to P60000.
Responsibilities:
Answer incoming customer calls promptly and professionally addressing their inquiries concerns and requests.
Provide accurate and relevant information to customers ensuring highquality service and customer satisfaction.
Handle customer complaints or issues with empathy and patience striving to resolve them effectively.
Utilize company systems and databases to document and update customer interactions and details.
Follow company guidelines and protocols for call handling ensuring adherence to established procedures.
Identify and escalate complex or unresolved issues to the appropriate department or supervisor.
Meet or exceed individual and team performance targets including call quality and customer satisfaction.
Stay updated on product knowledge company policies and industry trends to provide accurate information to customers.
Participate in ongoing training sessions and coaching to enhance skills and performance.
Job Type: Fulltime
Schedule:
- 8hour shift
- Overtime
Expected Start Date: 12/19/2023 or 12/26/2023
Employment Type
Full Time
