Deputy Operations Manager
Deputy Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PRINCIPAL RESPONSIBILITIES:
- Owns and ensures service delivery is as per agreed terms and conditions
- Reviews and ensures regular reporting of overall performance and improvement plans to all Projects process owners.
- Reviews & follows up on the disciplinary actions taken in the process.
- Proactively communicates with process owners all relevant issues needing immediate attention.
- Ensures proper staffing levels to achieve Services Levels
- Effectively leads the team to achieve program and departmental goals.
- Communicates objectives and expectations to the team.
- Conducts Performance Reviews for Team Leaders
- Leads the Status/Operations calls with the clients.
- Ensures compliance with all applicable Wipro and to accounts policies.
- Reviews agent feedbacks and provide coaching to Team Leads & L2/QA.
- Reviews & follows up on the disciplinary actions taken in the process. Keep oneself updated aware of and compliant to all Company policies and procedures which include Information Security Management Systems
- Keeps all company information which includes customer information confidential and secured
SKILLS REQUIRED:
- This position requires excellent people interactions skills.
- This position requires constant interaction with a broad range of customers. Patience and the ability to perceive the nature of the request is needed.
- Highly developed verbal and written skills are required to communicate effectively.
- It is necessary to constantly build and maintain relationships within program as resources and as customers. Able to write effective medical narratives regarding product issues or cases.
- Must be able to accurately and quickly discern the appropriateness of each inquiry relative to the level of response.
CANDIDATE SPECIFICATIONS:
- Bachelors of Science of any field
- 8 years of experience in managing a similar process
- Job Types: Fulltime Permanent
Employment Type
Full Time
