Service Desk Technical Support Specialist
Service Desk Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to join a cuttingedge Digital Solution Company and help to shape the future of business IT solutions
Our client is a leading global provider of IT solutions and services known for their customercentric approach to digital transformation. With a rich history dating back to 1996 they have continually evolved to meet the changing needs of their customers. Their services encompass consulting technology and outsourcing delivering innovative solutions to complex challenges. They have also been honored multiple times as a top employer including being named a Great Place To Work from 2015 to 2024.
Your future responsibilities will include:
- Provide technical support and assistance to endusers for various software and hardware issues.
- Collaborate with internal teams to address complex technical problems and escalate issues as needed.
Requirements:
- 24 years of relevant IT experience in Service Desk or Technical Support roles.
- Basic knowledge of Windows OS Microsoft Office Android iOS and common software applications.
- Strong troubleshooting problemsolving and analytical skills to identify and resolve issues efficiently.
- Excellent communication and interpersonal skills with the ability to assist users at all technical levels.
- Customer serviceoriented with a culturally sensitive approach and a strong sense of patience.
- Understanding of confidentiality and user privacy in business settings.
- Good written and spoken English to effectively communicate with users and teams.
Nice to Have:
- ITIL v4 Foundation certification or similar IT service management qualifications would be an asset.
You will love to join this company for:
- Employment contract
- Competitive package in line with the best market standards
- Worklife balance
- Agile work environment
- Support in learning and development further while also providing multiyear careeropportunities
Employment Type
Full Time
