ITSM Expert for ServiceNow Lead Principal Level - Bratislava
ITSM Expert for ServiceNow Lead Principal Level - Bratislava
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1 Vacancy
Job Description
We are looking for talented individuals who can demonstrate enthusiasm passion technical ability and strong problem solving skills and who want to work in an international and team based environment.
As an ITSM Expert (Lead / Principal Level) you will be working on projects to support our practices in the following areas:
IT Service Excellence:
- You will implement and optimize state of the art processes and solutions to help our clients manage their IT efficiently and in a businesscentric way. This includes IT Service Management tools design and implementation (service desks monitoring automation tools and other).
- Process design and implementation (release incident problem management and other).
- High Level business analysis of the business requirements and their transformation to technical language.
- Presales activities support: writing proposals organizing demos...
Sales activities and account management:
- Cooperation with Account manager for the Customer.
- Taking part in presales activities and contribution in creating and maintaining presale materials.
- Leading the presale activities and maintaining standard offers (incl. slide decks references etc.. Strengthen vendor partnerships.
- Staying uptodate with new products/services and keeping an eye on new business trends in the domain.
IT Transformation:
- You will advise clients on IT and business challenges. You will take part in client engagements on Change management Project and Programme management or IT governance.
Learning and internal involvement:
- Also essential part of your work will be your activity inside Devoteam to help us grow (Contribute to the recruiting process Marketing activities Knowledge Sharing).
Qualifications :
You will be a great fit for this role if you have
- University degree in IT related studies or equivalent
- Proven business experience and expertise in IT related technologies
- Min. 5 years preferably 10 years of experience in ITSM
- Technical knowledge of Service Management Platforms
- Ability to drive Clevel client workshops (English Slovak/Czech)
- Experience in presale activities
- Experience with leading complex projects in an international environment
- Ability to drive offer development
- Experience with leading teams and projects
- Good general consulting and soft skills structured thinking effective report writing and presentations strong analytical skills advanced communication and presentation skills positive attitude
- Advanced Slovak/Czech and English (both spoken and written form) German is a plus
Do you wish to take the high ground in the process Wed definitely welcome
- ITIL v3 Expert ITIL 4 Managing Professional or equivalent
- ITSM tools knowledge is a plus (strong preference ServiceNow)
- Experience of working in application development environment or IT operations is a plus
- ServiceNow knowledge or experience
Additional Information :
Benefits and perks:
- Salary up to 6000 (based on candidates seniority and experience)
- 5 weeks of vacation per year
- 4 My Days per year
- Flexible working hours (hybrid model)
- Career Management training and certifications in the best breed of technologies focused on technical skills (ServiceNow Google) Project Management methodology etc.
- Udemy for business account
- Meal allowance up to 1023 / year 457 / per day)
- Cafeteria 40 / month (MultiSport Card available)
- Phone tariff (unlimited calls texts messages within the EU 16GB of Internet)
- Employee Referral Program
- Sabbatical leave
- Repurchase of hardware
Moreover we offer:
- Foreign business trips
- Company mobile phone (selection from Android/iPhone)
- Company laptop (Windows/macOS)
- Coffee tea snacks and breakfasts in the office
- Company events and teambuildings
- Gifts for work anniversaries promotion wedding or childbirth
- Friendly and open culture
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
