GCO Customer Success Consultant FMCG Manufacturers
GCO Customer Success Consultant FMCG Manufacturers
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Salary Not Disclosed
1 Vacancy
Job Description
About the role
Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve.
We are the key link between NIQ and our clients manufacturers from FMCG industry. Our service and delivery is the reason clients will continue to invest in our products and service.
As CS Consultant you will oversee the cooperation with top FMCG Clients with the aim to move it to the more strategic level. The aim of the role is to develop and maintain strong partnerships with strategic Clients to drive their satisfaction and inspire them. You can expect the job to be focused in on Client consulting minor part could be delivering analytical insights as well. These will involve regular meetings with the clients leading discussions to understand their needs presenting to CLevel stakeholders showing strategic directions. Internally the role requires close cooperation with both analytical and sales teams as well as Client Ops. Although you will not have sales responsibilities you will have an indirect impact on the sales results via generating qualified sales leads.
Responsibilities:
- Maintain & enhance existing customer relationships and build strong partnership with the Clients
- Help Clients make winning decisions with the worldclass service experience
- Understand Clients and define solution with stakeholders
- Know and understand the business needs of your Clients and conduct strategic workshops that generate added value and opportunities
- Support of budget attainment close coordination with Sales team on sales opportunities
- Continuously expand knowledge of business topics markets and NielsenIQ products
- Use deep industry customer and product knowledge to increase client ROI
- Analyze and interpret sales data to answer specific Client business questions and deliver value to the Clients via actionable and concrete recommendations
- Lead Client meetings and presentations
- Drive adoption of NIQ tools & capabilities
A Little Bit About You:
Curiosity drives your interest in what moves the market. You know how to listen and how to be heard. You are empathic willing to help solve the potential issues and can stand for your recommendation or admit that others idea is better. You find potential in percentages. Whether you got your start in Analytics or Sales you know how to astonish clients and possess maturity needed to consult clients understand their needs and sometimes even challenge them. Presenting in front of a bigger audience or Clevel stakeholders sounds exiting while internal cooperation and teamwork come naturally to you.
Qualifications:
- 23 years of experience that combines clientfacing and analytical roles (areas such as account management category management trade marketing client consulting or similar)
- Experience within the FMCG industry is preferred
- Proven ability to build strong partnerships with the clients
- Clientcentric approach and highlevel of client service skills
- Distinctive industry expertise regarding trends environment categories etc.
- Strong presentation skills
- Strong analytical mind and excellent numerical skills;
- Very good knowledge of Microsoft Excel PowerPoint
- Very good written and spoken communication skills in English fluent in Czech (or Slovak)
- Ability to work both independently and as an enthusiastic team player
- Comfortable working in a virtual environment
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
