Cardroom Supervisor
Cardroom Supervisor
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Job Description
Grosvenor Casino Reading South (Rose Kiln Ln Reading RG2 0SN)
Leading your team of dealers in a way to create a successful card room is a big ask! Using your skills and experience to entertain guests keep your team engaged and remain commercially focused youll be challenged daily.
Youll need to know the rules and provide a professionally dealt game of poker be efficient and precise but the trick is doing all of this with style in a way that makes for a memorable guest experience.
As a card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service well developed team and the ability to make the most of opportunities as they arise.
You will;
- Welcome customers warmly in to the business
- Live our values of Service Teamwork Ambition Responsibility and Solutions
- Lead your team to provide efficient and dynamic service
- Support the Management Team with new initiatives budget control and positively driving the business forward.
- Coach and train team members to the highest standard
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Develop the poker community via social media promotions and marketing
- Maintain the security of the game cash and assets
- Ensure you proactively comply with all regulation particularly for licensing conditions and safer gambling
Qualifications :
- Previous experience working as a poker dealer/supervisor Required
- Gaming Licence (PFL) Required
- Extensive knowledge of games operated in the poker room
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Good interpersonal skills and conflict resolution
- Experience of working within high pressure environments
- Experience and confidence to deliver training and coaching
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
