Academic Services Officer
Academic Services Officer
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Job Description
Position Summary:
Working in the Registrars Office (RO) this role serves as a lead in managing and executing operation needs from the Continuing Education Department (CE). The Academic Services Officer is responsible for coordinating all continuing educationrelated activities. The incumbent is responsible for responding to CE program/course inquiries and works closely with the Admissions Team in application processing assessments and admission decisions. This position requires the incumbent to be onsite 3 days weekly.
Duties:
- Serves as the lead for matters related to the Continuing Education Department. Responsible for ensuring business processes between the two departments are aligned and documented (via process maps and procedures manual)
- Acts as the first point of contact for all continuing education admission inquiries (email phone inperson)
- Reviews CE applications for programs and courses for admission decisions applying relevant policies procedures and established criteria. Informs applicants of status throughout the admissions cycle.
- Provides administrative support for CE enrolment and registrations
- Coordinates the scheduling of CE courses and sections by ensuring scheduling parameters are reviewed and updated accurately in a timely manner
- Generates and updates cyclical CE reports
- Consults with all relevant stakeholders in onboarding new CE programs and new CE courses
- Serves as CE Account Manager in reconciling CE financial accounts and provides appropriate reporting to Finance. When required assists in verifying and addressing inquiries relating to tax receipts (T2202 and escalates complex tax queries to the RO Systems team.
- Working closely with the Student Systems Analyst provides frontline support for PowerCampus (SIS) and SelfService inquiries. Assists in processing CE room booking requests through Campus (Room booking system).
- Provides backup for other members of the RO team.
- Other duties as assigned by the Assistant Registrar.
Qualifications :
- Minimum education requirement of Bachelors degree.
- Minimum of 3 year experience within a postsecondary environment
- Strong time management skills and ability to multitask
- Excellent organization and prioritization skills
- Strong attention to detail accuracy and problem solving skills
- Strong interpersonal skills and ability to communicate clearly with applicants students faculty and staff verbally and in writing. Ability to maintain professional and positive attitude when speaking with applicants Michener staff and the public.
- Demonstrated ability to analyze and improve processes or workflow. Background in process mapping using visualization tools (e.g. Visio) is an asset
- Proficient in Microsoft Office applications experience using Student Information System and Ticketing system considered an asset
- Satisfactory Canadian Police Clearance document required upon hire
Additional Information :
Closing Date: April 2 2025
Qualified applicants are invited to submit a detailed resume and cover letter.
For further information on The Michener Institute please visit our website at www.michener.
The Michener Institute is publicly funded by the Ministry of health and is a respectful caring and inclusive workplace. We are committed to championing accessibility diversity and equal opportunity.
We offer accommodation for applicants with disabilities during the recruitment process providing the applicant has met the Bonafide requirements for the open position. Applicants need to make their requirements known when contacted.
While we thank all applicants only those selected for an interview will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
