Quality Assurance Manager
Quality Assurance Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements & Qualifications:
Bachelors Degree (any discipline) with 710 years of overall experience
Amenable to work on 24/7 shifting schedule holidays weekends and rest days
No issues working in any location assigned by the company
Lean Six Sigma Green Belt trained/certified
Experience with structured process improvement methodologies including but not limited to Lean
Strong business acumen and the ability to develop and deliver rigorous financial and/or analysis to quantify business case scenarios options and risks
Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the selfconfidence to work with Senior Executives
Ability to work within challenging environment with tight delivery timelines
Out of the box thinker to develop tools and processes for best utilization of resources
Ability to manage Internal and external clients; Strong conflict management skills
Ability to manage team of TLs and QAs
Selfmotivated Team player
Excellent skills on Excel/Quality Tools / Data Analysis /Analytical Skills / Reporting
Internal Quality Auditor in ISO 9000/ISO 20000/ISO 27000 preferable
Duties & Responsibilities:
Implement Operational Excellence Tools 5S RCA Lean Standard Work Continuous Improvement Six Sigma Tiered Accountability & GEMBA)
Establish and maintain Quality Management system for the account
Works with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution AHT shrinkage Utilization etc. through gap analysis and process improvement projects
Design and implement KPI measures measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Driving ROI / Value Added approach by driving process improvements and business transformation
Ensuring Internal and External Quality metrics are being met
Delivers high impact projects targeting financial gains or value additions to the customer through process optimizations
Works with the site/client team in upholding compliance in all organizational standard procedures and policies (i.e. Model of Excellence InfoSec Physical Security Visitor Processing operational processes business reviews etc.
Responsible for compliance in all contractual and regulatory requirements
Train staff on Operational Excellence Tools & promote culture of Kaizen.
Participate actively in all quality related audits both internal and external
Supervise of transactional quality audits to position Transaction monitoring as a leading indicator of operational results and identify process improvement opportunities
Analyze current situation (Asis) identify improvement opportunities and recommend measures (Tobe) to reengineer processes
Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements
Should liaise with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement Improvements
Problem solving and developing innovative solution
Assisting Special Projects and performing other duties
Any other task/s assigned by the reporting manager or as required by the business
Employment Type
Full Time
