PHRN Quality Compliance Analyst
PHRN Quality Compliance Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Overview
Founded by experts with more than 70 years of collective experience in the staffing solutions industry TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from smalltomedium entities to largescale enterprises (including Fortune 500 companies) TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Basic Function
The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified.
Essential Functions
- Monitoring of transactions as per process guidelines
- Providing eventbased and frequencybased feedback
- Assisting OpsAMs in identifying training needs for the agents and process level issues that can help improve performance
- Participating in team huddles and providing brief on Quality performance in the process
- Brief new agents joining the process and explain how the quality function operates in the process
- Coordinate all process improvement initiatives
Skills
Technical Skills
- Knowledge of quality assurance process improvements domain etc
- Monitoring and Reviewing
Process Specific Skills
- Preferably knowledge of industry domain being aligned to (example Insurance Banking etc)
- Excellent working knowledge of MS Office MS Excel Power Point Word Doc.
Soft Skills (Minimum)
- Good communication skills
- Good analytical skills
- Selfinitiated zeal for continuous improvement
- Fosters a spirit of collaboration and team work
General
- Conformance to policies / compliances with auditing skills and eye for details
- Ability to coach and give feedback on an ongoing basis.
- Problem solving skills
- Strong written and verbal communication Skills.
- Ability to resolve conflicts constructively and lead in a continually challenging environment
Education
- College Graduate
Qualifications:
- Must have active PRC license (Philippine Registered Nurse)
- At least 1 year clinical experience
- At least 1 year experience as Quality Analyst in a BPO setting
Employment Type
Full Time
