Technical Engineer
Technical Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
You will have a comprehensive understanding of call center telephony to include CRM ACD IVR for automated call handling CTI call routing and peripheral application. You enjoy being handson configuring customizing and implementing cloud telephony technologies such as; queues workgroups and customized reports. You are proactive and you identify stability concerns and impact analysis for cloud systems. You will perform analysis of the root cause as well as troubleshooting of technical issues to resolve problems. You will design develop and implement remediation plans and produce high quality publishable materials for Clients.
Requirements & Qualifications:
2 or more years of experience (Engineer) or 8 or more years of experience (Sr. Engineer) with contact center applications such as intelligent routing ACD CTI IVR Workforce Management Quality Management endtoend reporting and analytics
CRM telephony and contact center best practices in a high operationally efficient contact center environment
Experience in the CXone telephony platform (engineer level) and 5 or more years of CXone experience required (Sr. Engineer)
Verbal and written communication skills
Employment Type
Full Time
