Customer Service - Part Time Remote
Customer Service - Part Time Remote
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1 Vacancy
Job Description
Job Title: Customer Service (Live Chat) Part Time/ Remote
Location: Petaling Jaya Selangor Malaysia
Contract Details: Parttime
Preferred Working Hours: 6.00pm 12.00am
SummitNext is seeking a parttime Customer Service Representative to join our team and assist our customers through live chat. This position is remote so you can work from the comfort of your own home.
As a Customer Service Representative you will be responsible for responding to customer inquiries and concerns through live chat. You will provide timely and accurate information troubleshoot issues and ensure customer satisfaction. This role requires excellent communication skills attention to detail and the ability to multitask in a fastpaced environment.
Key Responsibilities:
Respond to customer inquiries and concerns through live chat in a professional and timely manner
Provide accurate and helpful information to customers
Troubleshoot and resolve customer issues effectively
Maintain a high level of customer satisfaction by going above and beyond to meet their needs
Document all interactions with customers in our system
Collaborate with other team members to improve processes and customer experience
Qualifications:
High school diploma or equivalent
12 years of customer service experience preferably in a live chat or remote setting
Excellent communication skills both written and verbal
Ability to multitask and prioritize tasks in a fastpaced environment
Strong problemsolving skills and attention to detail
Proficient in using live chat software and Microsoft Office
Must have a reliable internet connection and a quiet workspace at home
We Offer:
Competitive salary and benefits package
Flexible working hours
Remote work opportunity
Supportive and collaborative team environment
Opportunities for growth and advancement within the company
If you are a selfmotivated and customerfocused individual looking for a parttime remote opportunity we want to hear from you! Apply now to join our team at SummitNext as a Customer Service Representative (Live Chat).
Employment Type
Full Time
