Welcome Crew Team Leader

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations Strategy

Management Level

Senior Associate

Job Description & Summary

Permanent

Sydney Full Time Onsite Senior Associate

• Lead and supervise the Welcome Crew team
• Work collaboratively to manage all aspects of client and staff bookings for meetings

About the Role

Our Workplaces team is expanding and were looking for a Welcome crew Team Leader to join our vast community of solvers. The Workplaces Team brings our purpose to life by providing the first point of contact for all visitors to the firm that is crucial to the delivery of the PwC Client Experience

Youll help solve complex problems by using your skills in:

• Supervising a team
• Software tools such as advanced Excel MS Word and Google applications
• Relationship building skills
• Interpersonal and communication skills (written and oral)

In our Workplaces team your impact will be seen by:

• Supervising managing and be hands on member of the Welcome Crew team ensuring the smooth and seamless operation of inhouse meetings / events and spaces through coordination and communication and attention to detail
• Collaborating with PwC host / booker to maximise the Client Experience
• Facilitating the provision of guest relations reception reservations and concierge services
• Ensuring all guests and staff receive an exceptional and professional experience in any interactions.
• Ensuring processes procedures are followed and implemented whilst adhering to PwC policies and procedures in accordance with the New Ways of Working practices
• Ensuring the accurate timely collection and flow of information to relevant operational teams
• Identifying areas where improvements can be made and work with your team to provide possible solutions to policy/process improvements
• Building and manage relationships with other team leaders within Client Services and other parts of the business
• Practicing team leadership staff management / performance monitoring and reviews training and development with a focus on attention to detail and the client experience
• Rostering & periodic reporting
• Verifying financial and statistical data within the role
• Managing / Supervising external suppliers and providers as needed to meet business needs
• Facilitating staffing recruitment

More About You

• You observe professional personal presentation and conduct at all times
• You have the agility and flexibility in a changing environment
• You have a high level of discretion and sensitivity when dealing with confidential matters
• To champion PwC values
• Strong supervisory experience in leading a client services facing orientated team in either a hotel or corporate environment
• A degree / diploma in Hospitality Management or similar qualifications is ideal
• You have proven ability to lead motivate and coordinate a professional client services team to deliver outstanding results
• You are able to build and maintain effective and strong relationships with guests staff colleagues
• You have the ability to self manage work cooperatively and collaboratively with others and have a flexible approach with an ability to function effectively under pressure problem solve and to tight timelines
• You have highly developed interpersonal verbal and written communication skills with a proven ability to consult effectively with clients and colleagues at all levels
• You have the ability to provide the highest level of customer service in a continually changing environment with a strong emphasis on consistency and flexibility
• You are solutions focused approach and able to identify opportunities to add value
• You are energetic passionate and leads by example
• You have the ability to communicate with confidence and respect for others
• You have proven ability to use own judgement to effectively manage workloads take responsibility for and prioritise tasks and clearly communicate when undertaking and delivering outcomes and services

About PwC

At PwC we are a humanled techpowered community of solvers. We approach problems with curiosity collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and notforprofits. Together we strive to make a positive impact and drive meaningful change.

Thats where our people come in. Whether youre just beginning your career or have plenty of experience under your belt we believe your unique perspective can help us to deliver valued insights that make a real impact. Here youll be surrounded by peers who have your back and leaders who support you in an environment that encourages continuous learning and growth.

Your benefits

• Health and lifestyle perks like a wellness credit and discounted memberships
• Gender inclusive 26 weeks paid parental leave
• Worldclass development opportunities to accelerate your career
• Strong mentors meaningful work and plenty of networking opportunities
• Dress for your day so you can feel confident and comfortable for whatever your day has in store for you

Our commitment to diversity and inclusion

We empower our people to use their creativity authenticity and human differences to be champions of change and challenge our thinking. At PwC we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish it must be nurtured in an inclusive environment. Thats why we are committed to fostering a workplace where everyone feels valued to thrive.

PwC is committed to making our recruitment processes inclusive so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process please let us know.

Pat Castro is the Recruitment Manager for the role. As the team experiences high volumes of applications we appreciate your patience to allow for a timely and fair process for all.

No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Administrative Support Analytical Thinking Business Administration Business Analysis Business Information System Business Process Improvement Business Process Management (BPM) Clerical Support Client Interaction Client Management Client Onboarding Communication Communications Management Confidential Information Handling Creativity CRM Software Customer Relationship Management Data Analysis and Interpretation Data Entry Data Interpretation Data Processing Document Management 26 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date