Customer Service Representative
Customer Service Representative
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Job Description
TITLE: Sales Administrator I
REPORTSTO: Inside Sales Manager
Established in 1936 we have over 80years of experience manufacturing engineering and distributing industrialcompressed air and process cooling equipment for a variety of industries.General Air Products Inc. offers you a diverse group of industrial machineryspecifically tailored to your needs.
Ourstandard products includeair cooledchillerswater cooledchillers fluid pumping stations heatexchangersair compressors for fire protectiondesiccantair dryers refrigerated air dryers filtersdrains safety valves oil water separators and a host of ancillary equipment.
In addition to our standard productlines General Air Products specializes in custom and special productapplications. Our expert engineers can work with you to find the best solution for your most complex industrial challenges.
It is not by chance that our mottoQuality and Service Since 1936 are the words we live by.
Experience the satisfaction of workingwith General Air Products Inc.
PURPOSEAND SUMMARY
SalesAdministrators receive and process sale orders online or via phone and email.Their duties include checking the accuracy of orders providing pricingproducing tracking information as well as issuing invoices.
DUTIES& RESPONSIBILITIES and RESULTS what doessuccess look like
Duties & Responsibilities
Results what does success look like
Receive and process sales orders
Accurately enter every order in Microsoft Dynamics and provide a confirmation and ship date for each customer.
Answer incoming calls
Answer every call as fast as possible to deliver each customer with exceptional service by providing an answer or directing them to a person that can.
Answer incoming emails
Provide customers with pricing tracking invoices and any technical data that is requested.
Manage Sales Orders through Microsoft dynamics
Provide invoicing and tracking for any customer inquiries.
Assist outside sales
Provide outside sales with contact information on any customer or distributor that could use more attention.
Suggest and help implement improvements to current Customer Service Production Inventory and Shipping Best Practices and SOPs
Procedures are clear concise and constantly improving to ensure they are uptodate and effective.
Effective Communication
Positive communication in and across departments to drive teamwork and success for the business
Customer Responsiveness
Being responsive to both internal and external customers
Drive continuous improvement throughout the company
Suggest and help implement improvements to current Customer Service Production Inventory and Shipping Best Practices and SOPs
Assist with training room set up & scheduling
Maintain training room schedule and keep training room attendance. Make sure the training room sessions have all of the material they need.
Requirements
QUALIFICATIONS(previous education and work experience)
- High School diploma or GED
- An associates or bachelors degree in business administration orsimilar preferred
- 2 experience in sales administration or in a similar role.
- Exceptional interpersonal and customer service skills
- Experience with Microsoft programs
- Proficiency with word processing and spreadsheet software.
- Creative with a neverending stream of ideas and improvements forproducts and customer experiences
- Excellent written and verbal communication skills
- Process and metric oriented
- Experience or ability to quickly learn
KEYCOMPETENCIES
Customer Service Communicate immediately and effectively withaccurate information.
Team Player collaborate with others on projects. Understanding the teamsgoal and encouraging their teammates and reports to succeed.
Strategic Thinker generate and apply unique businessinsight. Seeks opportunities to createfuture growth at a competitive advantage.
Organized plan and prioritize. Achieve goals for themselves and others without being distracted
Decision Maker chooses the best course of action. Plans and strategize with thedepartment to stay goal oriented
Benefits
Required Experience:
Unclear Seniority
Employment Type
Full-Time
