Senior Summer Conference Services Assistant

During the summer conference season the Office of Conference Services (OCS) coordinates with outside organizations to host events and programs on campus. These rentals include performances conferences athletic programs film productions and social events as well as day and residential camps. OCS is responsible for planning logistics organizing setup and coordinating with internal departments while providing exceptional customer service. OCS ensures that information is successfully communicated between our clients and campus partners in a timely manner. The goal is to ensure that our clients are completely satisfied with their experience at Iona while protecting the interests of the University.

Description
A Senior Summer Conference Assistants (Senior SCA) work schedule is dependent on the demand for campus and residence hall facilities. The senior SCA will have limited supervisory responsibilities assist with special projects and interaction with clients. This is a parttime temporary position. There will be times of special scheduling and mandatory dates of work will apply for heavy program periods. Onsite residency is preferred for this position.

Duties and Responsibilities
Understand administer and uphold the OCS policies and procedures
Administrative tasks may be required including: data entry filing copying creating event related documents
and flyers scanning maintaining department logs/reports and assisting with customer requests
Maintain scheduled hours and assist with daily office operations
Rotate oncall phone duty responsibilities including customer service/troubleshooting for overnight guests
Responsible for the upkeep organization and inventory of the OCS summer supplies including the OCS staging room and the summer linen exchange program
Serve as the second shift campus liaison between OCS and clients including evening and weekend programs
Greet incoming summer groups assist with checkin & checkout trouble issues and provide customer support
Supervise SCA staff during afternoon evening and weekend work shifts as needed
Assist with coordinating the OCS welcome bag program for all conference service guests
Assist with facilities setup for conferences and programs
Conduct site inspections in residence halls and campus buildings to ensure rooms and setups are completed as requested and all locations are clean and prepared for guest arrival
Daily classroom and event space inspections
Respond to clients needs throughout events to help resolve issues
Perform room inspections and assist with closing out residence hall rooms after group departures
Maintain scheduled hours and assist with daily office operations
Run errands and deliver event related items on campus
Any and all other duties as assigned (some light medium lifting may be requested)

Qualifications
Senior SCA must agree to be available for employment throughout the summer conference season: May 20 2025 August 17 2025.
Senior SCA must attend the mandatory training sessions (date TBA).
Senior SCAs are entitled to a hour (unpaid) break (in the middle of the shift) for shifts of six consecutive hours.
Senior SCA must have a flexible schedule and be able to work nights and weekends as needed.
Senior SCA must have leadership skills responsible punctual and require limited supervision
Senior SCA must use good critical thinking skills be enthusiastic proactive and demonstrate a strong work ethic
Senior SCA must be able to successfully work independently and in a team environment.
Senior SCA must have strong computer skills and experience with Microsoft Office
Senior SCA must agree to submit to a background check.
Senior SCA must have prior work experience in customer service and/or summer program or hospitality role.
Senior SCA must have excellent written and verbal communication skills.
Senior SCA is privy to sensitive items and must maintain a high level of confidentiality.
Senior SCA must abide by ALL Iona University policies.
Senior SCA is expected to work a minimum of 25 hours per week

About Iona University/EEO language

Founded in 1940 Iona University is a mastersgranting private Catholic coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Ionas 45acre New Rochelle campus and 28acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4000 students and an alumni base of more than 50000 around the world Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice peace and service. Iona is highly accredited offering undergraduate degrees in liberal arts science and business administration as well as Master of Arts Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes engaged professors and a wide array of academic programs across the School of Arts & Science; LaPenta School of Business; NewYorkPresbyterian Iona School of Health Sciences; and Hynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025 Iona has been named one of the nations best colleges by The Princeton Review The Wall Street Journal Forbes and others. Additionally U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for longterm return on investment. Ionas LaPenta School of Business meanwhileis also accredited by AACSB International a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all fulltime employees that includes medical dental and vision insurance; flexible spending accounts; retirement plans; life insurance; short and longterm disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal state or local laws. As an equal opportunity employer Iona University encourages applications from qualified candidates who reflect the wider world in which we live.