Resolution Coordinator
Resolution Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Customer Experience
Our Customer Experience Function is the heartbeat of our business known for turning challenges into opportunities and transforming customer interactions into success stories. Were passionate about delivering exceptional support streamlining processes and continuously evolving to meet the everchanging needs of our clients.
Purpose of the Role
As our Resolution Coordinator youll be the goto problem solverensuring that every customer concern is addressed swiftly and effectively and the Customer kept updated throughout. Your knack for collaboration and proactive mindset will be key in driving customer satisfaction reducing the number of complaints and enhancing our service excellence.
Whats In it for You
The Opportunity:
- Make an Impact: Take charge of resolving customer issues and complaints turning potential setbacks into success stories.
- Collaborate & Innovate: Work closely with teams across logistics sales and more to craft innovative solutions and elevate our service standards.
- Drive Change: Champion process improvements and play a critical role in our continuous pursuit of excellence.
The Rewards:
Enjoy a competitive salary paired with an outstanding benefits package that values your contribution:
- 25 days holiday (rising to 28 with service) plus bank holidays
- Hybrid Working 4 days office 1 day home per week)
- Company pension contribution of up to 10
- Private healthcare (with family options)
- Group life cover at 6x your annual salary
- Global Income Protection (PHI)
- Enhanced maternity and paternity pay
- Staff discount platform & Cycle to Work scheme
- Service Awards for key milestones
- Selected discounted Sika products
The Support:
Youll join a collaborative forwardthinking team that values your growth. From day one youll have access to worldclass tools comprehensive training and a culture that celebrates innovation and teamwork.
The Future:
Step into a role that offers exciting career pathsfrom Customer Services Management to Sales Operations and beyond. Your journey with Sika is only just beginning with countless opportunities to expand your skills and make a lasting impact
Qualifications :
What We Need from You:
- A passion for delivering outstanding customer service and resolving challenges.
- Willing to go the extra mile to delight our Customers
- Experience in customer service or resolutionfocused roles.
- Excellent problemsolving root cause analysis and communication skills.
- Proven ability to manage multiple cases with precision.
- Experience in identifying improvements to reduce complaints
- Strong stakeholder management skills.
- Proficiency in Microsoft Office ERP systems (ideally SAP) and CRM systems.
The Skills:
We believe in nurturing talent. Enjoy professional and personal development opportunities including indepth product knowledge leadership training and access to our global Sika Business School.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
