Expert Programs Delivery Manager
Expert Programs Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Expert Programs team develops and delivers the Certified Workflow Architect Certified Technical Architect and Certified Master Architect programs the pinnacle of ServiceNows certification offerings. These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect a trusted technical advisor and valued partner who has mastered strategy design architecture and governance.The Expert Programs Delivery Coordinator owns the coordination and management of the Certified Workflow Architect programs offered by ServiceNow. This role is specifically dedicated to the Certified Workflow Architect program though work on other Expert Programs could also occur. The Expert Programs team takes a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a worldclass learning experience. This role requires indepth knowledge of the ServiceNow architect persona related to customer and industry workflows. Delivery Coordinators use their experience and expertise to guide learners to discover creative and scalable solutions that achieve superior outcomes. This requires professionals who are agile creative have exceptional organizational and program management skills and who demonstrate confidence and command engagement.
**In order to be eligible only candidates with experience in ServiceNow customer workflows will be considered**
What you get to do in this role:
- Serve as the Delivery Coordinator for ServiceNows Certified Workflow Architect program which includes but is not limited to:
- Managing participation and student progress
- Leading or directing discussions towards program objectives
- Evaluating student progress and providing effective coaching as needed
- Reviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvements
- Provide effective objective behaviorbased coaching to expediate student growth
- Gather assess and report on program metrics
- Coordinate with and market to internal experts and stakeholders
- Work with the content creation team in creating effective and engaging materials to meet learning objectives
- Identify opportunities for improvement and drive improvement initiatives to completion
- Support the professional development of others through means of mentoring
- Ensure equity fairness and inclusivity for all programs
Qualifications :
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
8 years managing multiple large programs/projects in enterprise environments; or equivalent education/experience
5 years experience across a variety of applications within the ServiceNow platform
3 years experience directly engaged in ServiceNow CRM & industry workflow implementations
Experience consulting instructing or facilitating oneonone or in groups a plus.
Excellent project and program management and organization skills
Experience in ServiceNow implementations and/or application development
Experience facilitating training or mentorship in demanding technical organizations
Strong interpersonal and communication skills
Ability to work collaboratively with a diverse group of stakeholders
Current knowledge of effective learning and development methods including understanding of training trends and best practices
An understanding and respect of diverse learning needs and communication styles which vary across countries regions and business units
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
