Guest Experience Manager
Guest Experience Manager
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Job Description
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee mentor and lead front office team members through all aspects of the guest journey from prearrival to checkout and followup.
- Oversees the daytoday operation and coordination of the Guest Experience which include working closely with Concierge Front Desk PBX and Bell and is able to offer support to all other departments as needed. Areas of responsibility include coordinating and working with operational departments within the rooms division focusing on the experiences of our guests.
- Responsible for all Guest Experience functions and proper : Update guest profiles update & complete guest itineraries assign amenities prepare personalized welcome letters and envelopes cross reference guest comments profile notes traces & verify room assignments & Notable Guest standards
- Enhance the prearrival guest interaction by following up with guests via email or phone to complete the prearrival process. Doublecheck the most important details for the guest profile: ETA & ETD room preference location and view preference on amenities snacks and beverages water etc.requests for extra toiletries or room amenities time for housekeeping services
- Inspect all Notable Guest rooms and itineraries and ensure the setup is in accordance to the guest preference or requests learn guest behavior and record the notes in the guest profile
- Is responsible for proactively enhancing the whole guest experience from post arrival to pre departure and when required
- Act as an ambassador of the hotel by providing Guests assistance with reservations information amenities area attractions spa and dining bookings as needed.
- Works as an active member of the leadership team. Creating professional relationships and active involvement with all hotel operations including but not limited to; daily and weekly.
Qualifications :
- Management & Leadership Skills 2 years minimum experience
- Detail Oriented & Great Multitasking Skills
- Self Motivated & Curious/Eager to Learn
- Knowledgeable on Upselling/Sales/Offering in house experiences
- Administrative Knowledge & Computer Literate
- Heartfelt & Personable
Benefits Package
The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is June 1st 2025. However this position is often required yearround and its probable that it will be reposted in the future.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Auberge Resorts Aspen Inc is an Equal Opportunity Employer M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Auberge Resorts Aspen Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
