Team Manager - Insurance
Team Manager - Insurance
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Job Description
This role offers a chance to lead by example inspire your team and make a lasting impact while further developing your leadership experience in a dynamic and supportive environment. If youre a motivated individual with a passion for guiding mentoring and driving success we want to hear from you!
In this role you will provide operational leadership to a team of dispute resolution specialists while driving continuous improvement in our complaint resolution process. With your empathetic and kind approach you will inspire and motivate your team to achieve success. Your industry knowledge and understanding of relevant policies will be instrumental in ensuring efficient and effective complaint resolution.
Typically in this role you will:
- Monitor the progress of complaints ensuring individual targets for resolution are met.
- Conduct regular team meetings to discuss complex cases and provide ongoing learning opportunities.
- Provide guidance coaching and quality assurance support to your team members.
- Apply your expertise in complaint resolution criteria and relevant industry practices to ensure fair outcomes.
- Collaborate with senior management and peers to identify and implement process improvements
Qualifications :
To be successful in this role you will need:
- Strong leadership skills with the ability to inspire and motivate a team.
- Willingness to learn and grow alongside your team.
- Passionate positive and aligned with our company culture.
- Proven ability to work autonomously adapt to change and manage workloads effectively.
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines.
- Familiarity with external dispute resolution and complaint resolution processes.
Additional Information :
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting worklife balance and inclusivity.
- Hybrid working Flexible arrangements with stateoftheart offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Notforprofit salary packaging to boost takehome pay.
- Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
