Guest Delight Manager
Guest Delight Manager
Posted on :
19-03-2025
Employer Active
1 Vacancy
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Job Description
Hiring: Guest Delight Manager
Location: Mumbai Gurgaon & Calicut
Budget: Best In industry
Key Responsibilities:
- Customer Interaction: Engage with customers to understand their needs preferences and concerns.
- Problem Resolution: Efficiently handle customer complaints inquiries and concerns ensuring timely and satisfactory solutions.
- Feedback Management: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Team Management: Lead and motivate a team of customer service representatives to ensure exceptional service delivery.
- Process Improvement: Identify opportunities to streamline processes and enhance the overall customer experience.
- Quality Assurance: Monitor and maintain high standards of service delivery.
- Relationship Building: Foster strong relationships with customers to build loyalty and a positive brand perception.
Candidate Requirements:
Min 3 years experience in a customer support or guest relations role
Ability to handle verbal and nonverbal customer interactions (chat email phone)
Strong interpersonal and communication skills
Proficient in English & Hindi (written & spoken)
Quick learner with excellent decisionmaking and multitasking skills
If you are passionate about guest delight and exceptional customer experience apply now!
Contact: /
Employment Type
Full Time
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