Product Network Digital Engineer
Product Network Digital Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Primary Function of Position
We are seeking a solutionoriented customerfirst minded and handson professional to bring digital solutions to realization and provide total support for all networked and digital products. This role will be responsible to support the security assessment of information and communication systems safe management of information and data technical implementation and verification of our products and services 2nd tier support for all Intuitive digital products and solutions with internal and external(hospital) stakeholders
Essential Job Duties
Technical Readiness and Implementation of Digital Solutions
- Serve as a subject matter expert on technical specifications for digital solutions supporting both customer and internal teams.
- Preimplementation verification to prepare site for remote connection and product installation.
- Provide introductory level explanation and training to hospital IT department post implementation as needed
- Validate configurations installations upgrades and enhancements as needed
- Troubleshoot and resolve issues related to installed digital products as 2nd tier support engineer such as Intuitive Hub Telepresence Onsite Simnow Case Insight etc. integrated with Intuitives robotic platforms and within the hospital enterprise
- Manage and escalate issues complaint requests requirements and product development opportunities to corporate and engineering teams. Also log details in CRM systems
Collaboration and customer support
- Partner with field service engineers technical solution consultant and digital sales/marketing teams to maintain high level of customer satisfaction
- Support for other regions primarily APAC as needed
- Ad hoc projects as assigned by manager
Qualifications :
Required Skills and Experience
- Minimum 7 years equivalent experience acceptable working in information security information technology or network support center environment preferably in the medical device industry. Current professional certifications such as CISSP CISA MCSE CCNA CWNA CWSP and CompTIA Network or Security certifications are preferred
- Strong understanding of network operations configuration and troubleshooting (TCP/IP HTTPS router skills VLANs VPN firewall NAT/PAT) required
- Experience with LDAP HL7 and DICOM strongly preferred
- Deep knowledge of core IT technologies and processes (network systems OS databases access controls change control processes app and system development IT operations incident response monitoring and asset management) required
- Professional with great customer facing skills that can discuss technical information with a wide range of audiences
- Complex problemsolving skills highly required
- Good written and oral communication skills
- Strong personal management and administrative ability
- Ability to travel up to 25
- South Korean language: Native level
- English language: Business level written and oral ability
Required Education and Training
- Bachelors degree in information security or information technology/engineering is preferred
Working Conditions
- Able to enter operating room and other patient care areas
- Occasional overseas travel required
- Hybrid (Office/Remote)
Preferred Skills and Experience
- Familiarity with cyber security and data privacy best practices
- Knowledge and experience with ISO / NIST security frameworks
- Knowledge of the South Korean Act on Promotion of Information and Communications Network Utilization and Information Protection regulations
- Experience with cloud Infrastructure and service is a plus
- Keep current with understand overall trends in AI ML and Cloud technologies
Additional Information :
Intuitive . .
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Intuitive . .
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
