Customer Service RepExpediter 06231 - 1538 28th Street
Customer Service RepExpediter 06231 - 1538 28th Street
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated Customer Service Rep/Expediter to join our team in Boulder. In this dynamic role you will be the primary point of contact for our valued customers while also ensuring efficient order processing and expediting. Your ability to provide exceptional customer service while managing the flow of orders will be crucial to our success. You will learn to make all our delicious products.
- Respond to customer inquiries concerns and requests via phone and inperson with a friendly and professional demeanor
- Process customer orders accurately and efficiently ensuring all details are correctly entered into our system
- Expedite orders to meet customer deadlines and expectations
- Monitor order status and proactively communicate updates to customers
- Resolve customer complaints and issues in a timely and empathetic manner
- Maintain accurate customer records and update information when necessary
- Maintain high standards when making all of our menu items
- Identify opportunities to upsell or crosssell products when appropriate
- Stay updated on product knowledge and company policies to provide accurate information to customers
Qualifications :
- 12 years of experience in customer service or a similar role preferred but not required
- Experience in order processing or expediting is a plus
- Excellent verbal and written communication skills
- Strong problemsolving abilities and attention to detail
- Proficiency in using order management systems is a plus
- Ability to multitask and manage time effectively in a fastpaced environment
- Customerfocused mindset with a commitment to providing exceptional service
- Ability to work well in a teamoriented environment
- Flexibility to adapt to changing priorities and customer needs
Additional Information :
You must be 16 years or age or older. We are looking for parttime help.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
