Senior IT Technician
Senior IT Technician
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Job Description
The Service of Technological Solutions and Innovations is a leading connected partner that provides a full range of cuttingedge products and services to meet needs. The team made up of around fifty specialists works with a focus on security customer service quality efficiency reliability and continuous improvement.
IT park management problem resolution using innovative technological solutions optimization of all types of projects building and infrastructure data modeling development support our service professionals connect with the best tools to ensure every initiative is a success.
Come help create the world with us!
*** The position requires fulltime presence at the Ottawa office.
RESPONSIBILITIES
- Reporting to the IT Service Center Manager the Senior IT Technician will have the following responsibilities:
- Provide technical support to internal users and business partners;
- Diagnose analyze document investigate and/or resolve issues autonomously;
- Ensure the proper functioning of workstations deploy software and manage rights: security groups etc.;
- Provide support for the Office 365 environment and offer technological guidance to promote optimal use;
- Support videoconference rooms (Teams Room);
- Take charge of optimizing Apple mobile devices: iPads & iPhones;
- Prepare and install various IT equipment;
- Participate in technological projects.
Requirements
REQUIREMENTS
- Hold a DEC or DEP in Computer Science or relevant experience;
- At least 3 years of experience in IT support for users in a business environment;
- Strong communication and writing skills (bilingualism in English/French both written and spoken);
- Experience with the Office 365 environment;
- Knowledge of using an ITSM platform;
- Must be available for emergency calls (based on operational needs) outside of regular office hours.
PROFILE
- Excellent customer service;
- Strong problemsolving skills;
- High level of resourcefulness;
- Ability to manage priorities and stress;
- Quick learner;
- High autonomy teamwork spirit and customer orientation.
Benefits
CONDITIONS OFFERED BY THE EBC TEAM
- 4 weeks of annual vacation from the start of employment;
- Full modular group insurance program from the start of employment;
- Instant access to a virtual doctor (telemedicine) 24/7;
- Employee Assistance Program;
- Group RRSP with employer contribution to a Deferred Profit Sharing Plan (DPSP);
- Training and development programs;
- Friendly work environment;
- Active social club and health & wellness committee;
- Parking available;
- Diverse innovative and stimulating environment;
- Firm recognized on the list of Canadas Best Managed Companies.
REQUIREMENTS Hold a DEC or DEP in Computer Science or relevant experience; At least 3 years of experience in IT support for users in a business environment; Strong communication and writing skills (bilingualism in English/French, both written and spoken); Experience with the Office 365 environment; Knowledge of using an ITSM platform; Must be available for emergency calls (based on operational needs) outside of regular office hours. PROFILE Excellent customer service; Strong problem-solving skills; High level of resourcefulness; Ability to manage priorities and stress; Quick learner; High autonomy, teamwork spirit, and customer orientation.
Employment Type
Full Time
