RQ08616 - Solutions Designer - CRM - Senior

Responsibilities/Assignment Deliverables:

The Consultant is required to work with clients and various stakeholders to address the ongoing M&S tasks taking into account business implications and requirements for enhancing the functionality of THA application. The consultant will be responsible for providing daytoday guidance to other team members handson support services related to the development management of projectrelated documentation and plans as well as facilitation of project tasks. Other responsibilities will include undertaking detailed analyses to identify key business issues as well as coordinating and executing the delivery of specific project activities in phase 2.

• Perform day to day development activities on the Salesforce platform
  
• Support the creation of customizations and integrations required to the Temporary Help Agency application in production as well as Phase 2 activities.
  
• Configure the Salesforce application based on the business requirements
  
• Apply best practices and experience to build Salesforce applications.
  
• Perform Root Cause Analysis (RCA) and provide resolution to production issues and incidents; debug issues identified during phase 2.
  
• Work closely with other developers in the vendor team business analyst QA analyst and project managers.
  
• Research Salesforce capabilities as needed to suit business requirements and provide gap analysis
  
• Contribute to the preparation of business cases initiating and recommending next generation Salesforce solutions based on technology service gap analyses risk and business value to OMSB and customer base. Identify consult with and advise OMSB on solution technologies to facilitate business practices and promote the costeffective application of solutions that satisfy client requirements.
  
• Create actionable technical documentation based on gathered business requirements
  
• Assist with scoping and planning of various CRM related projects and initiatives
  
• Perform routine administration functions for Salesforce
  
• Create documentation including training documentation and release notes
  
• Participate in crossfunctional teams that address strategic business issues
  
• Support the branch in developing and implementing the technical solutions needed as well as providing operational support ensuring that any technical glitch can be quickly addressed
  
• Support Quality Assurance (QA) and User Acceptance testing teams to code test and debug extensions/tools integration services
  
• Participate in code reviews sessions (scheduled and unplanned releases)
  
• Work with the vendor to aid in preparation of the Test Plan for Unit and Integration testing
  
• Prepare fully documented operational procedures for system and production system support staff as required
  
• Provide problem resolution support to database staff system and user acceptance test teams and other staff members.
  
• Coordinate system development production support activities and technical consultative support to other staff members.
  
• Provide knowledge transfer to ministry staff at all stages of this assignment.
  
• Resolve defects as required and help prepare implementation plan.
  

Skill Set:

• Salesforce Delivery Lead and Implementation experience
  
• Agile experience leading and coordinating a development team as a technical expert
  
• Development experience on the Salesforce platform; specifically with Public Sector Foundation Experience
  
• Certified Salesforce Developer
  
• Experience integrating Salesforce with other applications
  
• Strong communication skills
  
• Excellent interpersonal skills including:
  
• Group facilitation/team management
  
• Relationship management and effective collaboration
  
• Stakeholder partnership
  
• Knowledge transfer to the Client
  
• Experience with business methodologies and tools including:
  
• Business analysis
  
• Performance measurement
  
• Logic models
  
• Experience working in programs consisting of multiple highly interdependent projects.
  
• Experience in the development of feasibility studies; business case development and cost benefit analysis.
  
• Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills.
  
• Knowledge of and experienced with the following computing environments:
  
• Database: Oracle
  
• CRM: Salesforce Public Sector
  
• Business Intelligence: MSPower BI ETL
  
• Operating Platforms: Unix (Solaris AIX Azure Cloud)
  
• Web/Application Servers: WebLogic Microsoft IIS
  
• Configuration/Builds: DevOps Ant. Etc.
  
• Other technologies such as UML Modeling tools Eclipse Junit and Log4J
  
• Proven Experience with all stages of automated system implementation in large complex highvolume systems in Cloud environments with online Mainframe Transactions
  
• Demonstrable knowledge and experience in working in accordance with policies and procedures of Ontario Public Service.
  
• A team player with the ability to work with competing priorities and strict deadlines.
  
• Proven ability to perform to successful completion assignments of high magnitude and complexity.
  

Requirements

Must Haves

• 10 years of full cycle software development including requirements design development optimization testing implementation and support.