Central Reservations Manager EMEA
Central Reservations Manager EMEA
Posted on :
17-03-2025
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1 Vacancy
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Job Description
Role: Central Reservations Manager EU Frasers Hospitality
Salary: Competitive Salary Generous Company Benefits Training & Development
Location:London Hybrid working 4 days in the office 1 day working from home)
Salary: Competitive Salary Generous Company Benefits Training & Development
Location:London Hybrid working 4 days in the office 1 day working from home)
Frasers Hospitality a member of Frasers Property Group is a global hospitality leader. As the worlds leading brand in serviced apartments and hotel residences we deliver gold standard hospitality in cities across Asia Australia Europe the Middle East and Africa. A true global brand with a friendly feel our staff are connected through our shared vision and four core values collaborative real respectful and progressive. Passionate about promoting from within our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travelers our accommodations are available for both short and long stays.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travelers our accommodations are available for both short and long stays.
Were recruiting for the newly created role of Central Reservations Manager who willlead our Reservations Sales Team and take our centralised reservations office to the next level and shape the future of our reservations strategy.
What youll be doing as Central Reservations Manager:
- Set and align the strategic goals of the Central Reservations Sales Office to company objectives.
- Streamline and implement consistent workflows across regions and properties for seamless operations.
- Instil a salesdriven culture set performance targets and ensure high energy and productivity levels.
- Maximise room occupancy average rates and onspend driving revenue growth to achieve budgeted targets.
- Monitor business demands adjust office hours and deploy resources effectively to meet service needs.
- Conduct regular performance reviews identify training needs and implement development programs for staff.
- Manage complex inquiries and complaints ensuring efficient handling to maximise opportunities and minimise risks.
- Work closely with Revenue Distribution and Marketing teams to implement pricing strategies improve efficiencies and maximise sales.
- Oversee VIP reservation bookings longstay and group contracts ensuring processes align with business priorities.
- Manage team rosters handle peaks and troughs in call volumes and assign workstreams like calls admin and customer service tasks.
- Maintain and audit SOPs telephony systems and reservation systems ensuring they meet operational needs and drive efficiency.
- Foster guest relationships to enhance the brands market presence and ensure feedback is used to evolve offerings.
- Act as the primary contact for GMs escalating concerns and ensuring alignment between central and property teams.
- Ensure adherence to reporting requirements complete audits and provide feedback on performance and strategies.
- Seek new opportunities and improved ways of working fostering collaboration across departments to exceed guest expectations.
What Were Looking For:
- Proven experiencein a senior reservations role ideally in a multiproperty multimarket serviced apartment or hotel environment.
- This role will be supporting teams across the UK Germany and France so language capabilities in German and/or French in addition to fluency in English is highly desirable
- Proven experience in delivering organisational change and restructuring with measurable success.
- Strong knowledge of PMS reservations systems and hotel operational procedures.
- Exceptional leadership analytical and problemsolving skills with a focus on efficiency and innovation.
- A track record of driving performance and aligning teams to achieve commercial objectives.
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills with the ability to build relationships and influence internal and external stakeholders.
- Highly organised time efficient and able to work independently to drive commercial outperformance
- Strategic thinker with a proactive approach to problemsolving.
- Success orientated & continually striving for the best commercial outcome at hotel and brand level
- Ability to work in a fastpaced dynamic environment and manage multiple priorities.
- Able to demonstrate strong resilience & work under pressure
- Willingness and ability to travel throughout the UK and Europe
IND1 #LICS1
About You
Benefits
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeshipprogrammes that support you in developing your career
- High Street Discounts on a range of high street shops experiences holidays and much much more.
- Cycle to work scheme save up to 40 on a wide range of bikes.
- Healthcare Cash Plans dental optical medical and more available from 5 per month
- Referral schemes that pay up to 1500 (just for getting your friends a job!.
- Employee Assistance Programme free confidential advice available 24/7 to you and your family.
- Additional day off for your birthday.
Plus on completing your probationary period you will be provided with:
- Bonus Plan based on clear and transparent KPIs.
- Life Assurance.
Interested Click Apply Now
Frasers Hospitality Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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