Membership Retention Representative

WHO WE ARE:

CAA Niagara is a proud Niagara Region employer that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years we have been a staple within our community providing such services as emergency roadside assistance travel services insurance coverage membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner we could not be here without our over 157200 members across Niagara allowing us to focus on earning your continued trust every day!

THIS IS A FULLTIME ONSITE ROLE

MEMBER RETENTION REPRESENTATIVE OVERVIEW:

The Membership Department is looking for positive welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team.

CAA Niagara is looking for afulltimeMember Retention Representative (MRR) to join our team.

Reporting to the Membership department the Retention Representative is a brand ambassador through and through. They are a key relationship builder with new current and past members. Focused on interactions via telephone the MRR is an expert on our products and services. The MRR excels at building relationships with our members and ensuring they receive the best in customer service.

The MRR is responsible for providing information to our members regarding membership renewals the benefits of being a CAA Niagara member and member account information.
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If you are ready to start your next journey youve come to the right place.

WHATS IN IT FOR YOU:

• 100 employerpaid premiums for health dental vision life insurance travel insurance
• Virtual Healthcare and Nurse Navigation Support
• Defined Contribution Registered Pension Plan
• Growth/Training and Development opportunities
• Give Where You Live Program (Community Volunteer Program)
• Green and Wellness Reimbursement Program
• Paid Personal and Vacation Hours

REQUIREMENTS:
To be seriously considered for this role please have the following in regard to:

• Experience: 2 years of customer service experience
• Education: High School Diploma
• Skills: You must have strong computer literacy and thrive working under pressure. Exceptional interpersonal and communication skills and adaptable to change.
• Characteristics: You are selfmotivated and have a passion for continuous learning. You have a strong membercentric approach to customer service
• Location: As a Member Retention Representative you must have the ability to work at any one of our five locations: Grimsby St. Catharines Welland Niagara Falls and Thorold

RESPONSIBILITIES:
As a CAA Niagara Member Retention Representative your responsibilities and duties will be including but not limited to:

• Being an AMBASSADOR for CAA Niagara
• Greeting members via telephone regarding membership renewals welcome calls processing changes to accounts and ensuring continuous active status of memberships.
• Delivering outstanding customer service and building strong relationships with our members.
• Providing information to members on membership services including but not limited to joining and renewing memberships savings partners and benefits of being a CAA Niagara Member.

Do you have passion optimism and a joy for delivering service excellence to the Niagara Region community Apply today! We look forward to reviewing your application.

CAA Niagara is an equalopportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrierfree and accommodating to all individuals including those with disabilities. If you require accommodation at any stage of the application interview or employment process please inform our Human Resources department at

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.