Customer Support Manager mfd French and Dutch speaker

We understand that the world we want tomorrow starts with how we do business today and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each others growth and development. Our culture is centered on our guiding philosophy The Five Principles: Quality Responsibility Mutuality Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics a familyowned company focused on veterinary care.

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About Antech Diagnostics

Antech Diagnostics offers a full range of products and services in veterinary diagnostics ensuring highquality care for companion animals. Through partnerships with global leaders we provide veterinarians with the most innovative technologies in imaging and laboratory analysis.

We are looking for a dedicated and experienced Customer Support Manager based in the Walloon region to join our dynamic team.

In this position you will play a pivotal role in ensuring that our customers receive the highest level of service across Belgium France and the Netherlands. This role fits someone with a strong background in customer service experience in leading projects and others and a passion for excellence.

You will collaborate crossfunctionally to resolve customer issues develop and implement support strategies and continuously improve our support processes. Your role will also involve guiding and coaching a team of Team Leaders to help them achieve their goals.

Main responsibilities:

• Oversee daily operations of the customer support team across Benelux
• Cultivate and strengthen partnerships with customers and internal stakeholders to ensure seamless collaboration and highquality service delivery.
• Identify develop and implement support strategies tools and processes.
• Lead and coach Team Leaders based in Belgium and France
• Maintain uptodate knowledge of company products and services
• Prepare and present regular reports on team performance
• Ensure compliance with company policies and procedures
• Stay informed about industry trends and best practices

Your profile:

• Bachelors degree in a related field or equivalent experience
• Extensive experience in customer support operations or a similar role
• Experience in developing and implementing support strategies
• Proven leadership and team management skills
• Excellent communication and interpersonal skills
• Strong customer focus problemsolving and conflict resolution
• Strong organizational and time management skills
• Knowledge of performance metrics and reporting
• Proficiency in customer support software and tools
• A very good level of Dutch and French
• Comfortable with shift work including weekends and holidays
• Willing to travel nationally and internationally

About Antech

Antech is a leader in veterinary diagnostics driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90 reference laboratories around the globe; inhouse diagnostic laboratory instruments and consumables including rapid assay diagnostic products and digital cytology services; local and cloudbased data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and boardcertified specialist support services.

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Antech Diagnostics Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is positionspecific. Any resumes curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or positionspecific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.