Trading Customer Support Agent
Trading Customer Support Agent
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Job Description
EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide casino sports betting platform and payments and affiliate management to 200 customers worldwide.
But thats not all! Were not just about numbers were about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe Asia and the US were all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape one groundbreaking solution at a time.
We are looking to add a Trading Customer Support Agent to our team in Bucharest.
Responsibilities:
- Assist clients via email and live chat.
- Check and process bets and settle matches according to company policy.
- Investigate issues related to missing matches or results.
- Create activity reports.
- Add missing matches tournaments and participants.
- Check and update the information provided to clients.
- Perform job shadowing with more senior colleagues to learn best practices and procedures.
- Solve customer issues efficiently and accurately ensuring high levels of customer satisfaction.
- Develop a basic understanding of OddsMatrix betting rules and Microsoft Excel.
Requirements:
- Availability to work in shifts 09:0017:00; 17:0001:00 01:0009:00 and weekends 2 weekends per month).
- Advanced English skills both written and spoken.
- Proficiency in MS Office Suite (especially Excel).
- Willingness to learn quickly and ask questions when needed.
- Strong problemsolving skills with the ability to diagnose and resolve issues.
- Ability to work well under pressure and manage time effectively.
- Good writing skills to craft informative and concise communications.
Heres what we offer:
- Start with 22 days of annual leave with 2 additional days added each year up to 32 days by your fifth year with us.
- Stay Healthy: 10 sick leave days per year no doctors note required.
- Hybrid work schedule: 60 work from the office and 40 work from home per quarter (during your first 3 months youll be in the office fulltime).
- Support for New Parents:
- 21 weeks of paid maternity leave with the flexibility to work from home fulltime until your child turns 1 year old.
- 4 weeks of paternity leave plus the flexibility to work from home fulltime until your child is 13 weeks old.
- Our office perks include parking onsite massages and frequent teambuilding activities in various locations. And did we mention our amazing office space complete with its own pool and gym
Benefits & Perks:
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access to online learning platforms like Udemy for Business and LinkedIn Learning and a budget for external training.
At EveryMatrix were committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing marketleading gaming solutions.
Employment Type
Full Time
