Retail Administrative Support

Provides administrative assistance to the retail store location including supporting the sales floor repair shop and storebased Road Representative. The Administrative Assistant will work directly with West Music customers and other Store Associates to ensure accurate inventory billing and customer contact information is updated in our systems. Regular written and verbal/face to face contact with customers will occur.

Essential Duties and Responsibilities include but are not limited to the following:

• Provides Administrative support to the sales floor and Road Sales representatives including but not limited to data entry preparing merchandise invoices and communicating with schools. May input and update CRM contact information collected by sales reps.
• Accept shipments by unloading vehicles accepting deliveries and unpacking shipping containers and documenting any damages incurred.
• Records customer inventory and repair items in the appropriate software daily. May prepare invoices or billing statements.
• Manages inventory flow through the store including receiving inventory managing transfers preparing outbound shipping and assisting with inventory control and cycle counts.
• Will directly communicate with customers via phone email and written correspondence. Will communicate with customers to obtain repair authorization and coordinating instrument pick up after repairs answer questions regarding estimates and invoicing and provide information regarding special orders and holds.
• Assists in merchandising the floor with new and transferred items. Will generate product information for displays.
• Process rental returns and exchanges.
• Assists in the preparation of marketing and band displays.

Education Experience & Qualifications

Required qualifications:

• Demonstrated ability to be accurate in work with an attention to detail and an aptitude for working with numbers.
• The ability to work nontraditional hours including evenings and weekends is occasionally required.

Desired qualifications:

• General musical knowledge desired (Education knowledge of or playing experience in band orchestra vocal or fretted instruments)

Key competencies:

• Service Focus demonstrates a personal commitment to delivering high quality professional responsive service to customers and coworkers
• Communication shares and receives information using clear oral written and interpersonal skills. Demonstrates active listening with coworkers and customers to achieve results.
• Team Player/Collaborative collaborates with fellow associates to achieve West Music goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with coworkers.
• Results oriented a cando attitude with a desire to take on increasing responsibility and a drive to meet project deadlines.
• Adaptable thrives in a fastpaced environment; responds positively to evolving priorities or work assignments; is open to feedback.

Physical Demands

While performing the duties of this job the employee is required to talk or hear. The employee is frequently required to sit; use hands to finger handle or feel objects tools or controls; and reach with hands and arms. They must be able to perform typing and computer tasks required of this position with or without accommodation. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

West Music is an equal opportunity equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.