Group Manager
Group Manager
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
Job Description
End to End Ownership of the AccountProcess Adherence or Compliance Team PerformanceAttendancePassion for work Excellence 1. The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards 2. 1. To formulate the Key Result Areas of the Team Leaders and Team Members2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. 3. AttendanceorLogin HoursorUnsechduled Leave 4. Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation 5. Manage the budget and schedule for the projects assignedResponsible for managing multiple assigned on boarding projects to completionCoordinating interrelated operational tasks required to support the proposed solution
End to End Ownership of the AccountProcess Adherence or Compliance Team PerformanceAttendancePassion for work Excellence 1. The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards 2. 1. To formulate the Key Result Areas of the Team Leaders and Team Members2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. 3. AttendanceorLogin HoursorUnsechduled Leave 4. Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation 5. Manage the budget and schedule for the projects assignedResponsible for managing multiple assigned on boarding projects to completionCoordinating interrelated operational tasks required to support the proposed solution
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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