Medical Office Assistant IIIIII - Customer Service Bilingual Required

THE POSITION
Under direct supervision the Medical Office Assistant I (MOA I) general supervision (MOA II) or direction (MOA III) performs a variety of customer service and clerical duties in support of a health or medical care delivery office or program. Support activities may include assisting the public records maintenance document production and/or case management/processing.

The ideal candidate is an organized professional who possesses exceptional customer service skills and is dedicated to working on tasks quickly and efficiently. They will be dedicated to providing the public with the highest level of service possible with every task and will be comfortable interfacing with all members of the public entering the medical clinic.

Ambulatory Care is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura. In keeping with the mission of the Ventura County Health Care Agency the team of dedicated physicians nurses and other health care professionals seek to set the standard in health care excellence.

Distinguishing Characteristics:
Incumbents perform customer service delivery routine clerical and manual tasks including inputting of data into computers. The higher level in the series i.e. MOA II/MOA III require application of specialized program knowledge of ongoing operations and services interpretation of rules and regulations and assessment of individual circumstances to determine appropriate course(s) of action.

The Per Diem Pool (PDP) classifications are distinguished from the Regular classifications in that incumbents in these classifications receive limited benefits. They may receive shift differential standby and callback premium pay and may participate in the Ventura County Employees Retirement Association if they are assigned a work schedule of 64 hours or more biweekly. Incumbents hired into these positions are not guaranteed any specific number of work hours per biweekly pay period and management has the authority to relieve them from duty when there is insufficient work.

APPROXIMATE SALARIES:
Medical Office Assistant I $21.00 $23.16 per hour
Medical Office Assistant II $21.00 $25.51 per hour
Medical Office Assistant III $21.00 $27.40 per hour
Medical Office Assistant I PDP $21.10 per hour
Medical Office Assistant II PDP $22.61 per hour
Medical Office Assistant III PDP $25.62 per hour

EDUCATION/BILINGUAL INCENTIVE:
Incumbents may be eligible for an educational incentive of 2.5 3.5 or 5 based on completion of an Associates Bachelors or Masters degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

VETERANS POINTS:This is a trainee/entry level classification (Level I/II) and Veterans Points may apply to eligible candidates. Documentation of military service (DD214 must be submitted prior to close of recruitment in order to receive points.

DEPARTMENT/AGENCY:Health Care Agency Ambulatory Care

Medical Office Assistant (all levels) are represented by the Services Employees International Union (SEIU) and are eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixedterm) Intermittent and Extra Help vacancies. There are currently two 2 Fulltime regular vacancies.

NOTE:If appointed at the lower level incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements demonstrating satisfactory performance and in accordance with the business needs of the department.

TENTATIVE SCHEDULE:
OPENING DATE:July 16 2024
CLOSING DATE:Continuous

Duties may include but are not limited to the following:

• Delivers quality customer service and support by:
  • Receiving a high volume of clients in person or by phone and routing them appropriately amid frequent interruptions.
  • Checking patients inandout through the practice management system and verifying information.
  • Performing cashiering duties and collecting copayments payments and outstanding balances;
  • Scheduling appointments and updating files and EHR.
  • Referring clients/patients to appropriate resources.
  • Assisting in completing forms while following HIPAA compliance.
  • Communicating with the patient care team to address patient care needs.
  • Demonstrating cultural sensitivity and competence with patients.
• Assists with clerical duties such as:
  • Preparing validating and processing documents for completeness and accuracy.
  • Transferring instructions to patient or program files and responding to inquiries.
  • Sorting filing and maintaining various materials such as charts and correspondence.
  • Typing documents such as correspondence forms charts proposals and reports.
  • Proofreading materials for correct grammar spelling and punctuation.
  • Reviewing and managing patient schedules to anticipate missed opportunities scheduling errors registration form updates insurance eligibility and copayments;
• Assists with Office and Facility Maintenance by:
  • Operating automated office equipment including computers.
  • Monitoring waiting areas and ensuring cleanliness.
  • Assisting with previsit planning and confirming appointments.
  • May assist with patient care tasks such as taking vital signs or providing comfort care.
  • Performing general maintenance and cleaning tasks such as changing linens and stocking units.
• Performs other related duties as required.

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION TRAINING and EXPERIENCE:

Medical Office Assistant I/PDP
Some clerical experience in a medical service delivery area which has led to the acquisition of the required knowledge skills and abilities. The required knowledge skills and abilities also can be obtained by:

• six 6 months of paid and/or volunteer clerical experience in a medical or mental health service delivery office environment in a job that required knowledge and use of medical terminology and procedures OR
• A certificate from an approved medical assistant training program (Watterson Bryman Adult Education Center for Employment Training Ventura College Oxnard College etc.. The certificate must be provided to the appointing authority at the time of appointment.

• one 1 year of clerical experience and/or training in clerical occupational fields which included six 6 months of experience in a medical or mental health office environment that required knowledge and use of medical terminology and procedures.

• two 2 years of clerical experience one 1 of which must have been in a health care setting that required knowledge and use of medical terminology and procedures.

• Bilingual (English/Spanish)
• Demonstrated ability to provide excellent customer service to members of the public.
• Must be willing to work a fluctuating schedule that includes days evenings nights and weekends.

• Experience with the registration of patrons customers clients or guests
• Experience working in a clinical setting

FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources no later than 5:00 p.m. on the closing date.

To apply online please refer to our web site at www.ventura/jobs. If you prefer to fill out a paper application form please callfor application materials and submit them to County of Ventura Human Resources 800 South Victoria Avenue L1970 Ventura CA 93009.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however it/they may not be submitted in lieu of the application.

LATERAL TRANSFER OPTION: If presently permanently employed in another merit or civil service public agency/entity in the same or substantively similar position as is advertised and if appointed to that position by successful performance in a merit or civil service style examination then appointment by Lateral Transfer may be possible. If interested please click here for additional information.

SUPPLEMENTAL QUESTIONNAIRE Qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicants qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION Qualifying: All applications will be reviewed to determine whether the stated requirements are met. Those individuals meeting the stated requirements will be invited to the written examination.

WRITTEN EXAM 100: An unproctored online and internetbased written exam will be administered the test applicants knowledge of Office Practices Customer Service Skills and Medical Terminology. Applicants must earn a score of seventy percent 70 or higher to qualify for placement on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one 1 year.

BACKGROUND INVESTIGATION: A thorough preemployment post offer background investigation which may include inquiry into past employment education and driving record may be required for this position.

For further information about this recruitment please contact Erika Ayala by email at or by telephone at.

EQUAL EMPLOYMENT OPPORTUNITY
The County of Ventura is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.