Support Engineer II Benefits Experience Technology BXT
Support Engineer II Benefits Experience Technology BXT
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1 Vacancy
Job Description
As a member of the BXT Support Tools and Automation (STA) team you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.
Support Engineer 2 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians including coordination customer communication and tracking tasks to complete resolution. Support Engineer 2 will contribute to development of processes and mechanisms in support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services driving employee benefits experience. A successful Support Engineer 2 will have broad array of technical and functional skills take initiative to identify areas of improvement implement best practices in providing technical support and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 2 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems.
2 years of software development or 2 years of technical support experience
Bachelors degree in engineering or equivalent
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience with AWS networks and operating systems
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
