Resort Representative - Verona - South Lake
Resort Representative - Verona - South Lake
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Job Description
As one of our valued Resort Representatives you will play a vital part in sharing local knowledge delivering outstandingcustomer service and enhancing our customers holiday by introducing them to our experiences on offer. You will always beworking as one teamwith internal & external suppliers andtake responsibilityfor resolving customers queries or problems using our inhouse digital systems.
What can we offer you
We offer our valued colleagues a range of benefits including:
Local Employment Contract via our Local Agent
Fully paid training & IT equipment
1.5days off per week
Monthly rosters sent in advance
What will you do in the role
Reporting to the Resort Team Leader you willWork as One Teamwith internal & external stakeholders to deliverVIP industry leading Customer Serviceto our allimportant customers. You will be provided with fantastic training to ensure you:
Create Memoriesfor our customers in resort ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday
Utilise aSales through Serviceapproach by recommending local experiences and attractions to match our customers needs
Take Responsibilityby supporting with any disruption serious emergencies in resort & customer escalations.
Be the face ofJet2holidaysduring scheduled hotel visits and virtually via video call for any urgent queries
Be Presentby maximising branding opportunities within our hotels and resorts
Work as One Teamsupporting our airport operation on busy flight days working in arrivals & departures
What will I need
You will already hold fullright to work documentsforItalyand be living in the destination or willing to source yourown accommodation.
Due to the level of travel required in the role you will already be adriverwith access to yourown motorisedvehicle/carwhich you are able to use for work purposes.Operational Requirement Travel expenses will be reimbursed.
Working hours will vary each month and can include early starts late finishes split shifts & working weekends. We will provide your roster 34 weeks in advance. You must beflexible to work a range of hoursas you will also be required to support with flight disruption serious emergencies in resort & customer escalations.
Customer Service experience is advantageous however previous experience is not required you will be able to effectivelyhandle a wide range of different customer facing situations be able tosolve problems have a positive friendly attitude andIT confidentto be able to use inhousedigital systemsdaily on aTablet device.
Apply today to join theUKs Number One Tour Operator! Once you have submitted your application we will then invite you to complete the recruitment process.
To meet some of our team and find out what life is like withJet2holidaysfollow us on Facebook:Jet2CareersOverseas
Required Experience:
Unclear Seniority
Employment Type
Full Time
