Document Management Specialist
Document Management Specialist
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1 Vacancy
Job Description
At NEXTDC we are committed to innovation efficiency and excellence. We are seeking a Knowledge Management Specialist based in Petaling Jaya to play a vital role in managing and leveraging our knowledge assets ensuring valuable information is accessible shared and utilised across the organisation.
What will you do:
Knowledge Management
- Develop and implement a comprehensive knowledge management strategy to ensure efficient access to critical information
- Identify capture and document best practices lessons learned and other valuable organisational knowledge
- Develop and maintain a userfriendly knowledge base or repository system
- Create and curate content (e.g. documents articles videos) to facilitate knowledge sharing across the organisation
- Analyse user needs and usage data to improve the effectiveness of knowledge management initiatives continuously
- Support developing and delivering training programs related to knowledge management best practices
Policy & Procedure Management
- Manage and maintain the centralised hub (intranet) for all company policies and procedures
- Ensure all policies and procedures are uptodate accurate and accessible to all employees
- Develop and implement a system for regularly reviewing and revising policies and procedures
- Collaborate with subject matter experts across NEXTDC to develop new policies and procedures as needed
- Responsible for the rationalisation & consolidation of existing documents processes and procedures
Standardisation & Metadata
- Standardise document templates and ensure consistency in formatting and style
- Develop and implement metadata standards for all organisational knowledge assets across the business
- Support the business by guiding knowledge management best practices
What will you need:
- Fluency in English with excellent communication and interpersonal skills
- Understanding of search engine optimisation (SEO) principles or similar technical capabilities
- Experience with policy and procedure management
- Experience with content management systems (CMS) and knowledge base platforms (desirable)
- Experience with metadata creation and management
- Ability to articulate concepts and ideas clearly in documentation and to stakeholders at all levels
- Ability to work independently and as part of a team
- Possessing excellent writing editing and proofreading skills along with strong analytical problemsolving and organizational abilities.
- Knowledge of operational ISO standards (i.e. ISO 27001/9001/45001/14001 etc. is an added advantage
Qualifications :
- Bachelors degree in information science Library Science Business Administration or a related field
- Minimum two years of experience in knowledge management or a related field
Additional Information :
- Seize this exciting opportunity to join one of Australias fastest growing companies and play a key contributing role in the future of AI and the digital economy
- Join an inclusive diverse and valuesdriven working culture
- Great opportunities to progress within our company (grow as we grow)
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
